MICHAEL SILLS
Segra
Cedar Rapids,IA
24
Years of experience
Dynamic Senior Business Consultant with a proven track record in developing and executing comprehensive business plans that drive growth and efficiency. Expertise in identifying operational weaknesses, monitoring business practices, and delivering tailored solutions that exceed client expectations. Recognized for exceptional project management and client communication skills, with a strong ability to foster lasting relationships in complex sales environments. Results-oriented professional adept at navigating the evolving landscape of solutions while implementing impactful marketing strategies.
Work History
Security Sales Consultant
6 Months- Assessed site requirements to design customized security system proposals.
- Consulted clients on intrusion, video surveillance, access control, and fire alarm solutions.
- Presented product options, pricing, and service agreements to commercial customers.
- Coordinated installations with technicians, project teams, and scheduling staff.
- Boosted sales of security products by conducting comprehensive client assessments and providing tailored recommendations.
Account Director
3 Years 6 Months- Established trusted relationships with key stakeholders through consistent communication and exceptional service, enhancing client satisfaction and retention.
- Built strong rapport with clients through regular check-ins and proactive problem-solving, ensuring alignment with client needs and expectations.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Developed briefs and pitches for customer projects using business and marketing knowledge, effectively addressing client objectives and driving project success.
Sr. Business Sales Consultant
1 Year 6 Months- Collaborated with prospective customers through networking, proposal submissions, and appointments to uncover new sales opportunities.
- Developed business plans and operational strategies for new and existing businesses, enhancing market positioning.
- Build and sustain consultative relationships with senior executives; identify budget owners, stakeholders, influencers, and decision makers to gain in-depth knowledge of clients' business priorities, challenges and initiatives, to solve customers' challenges and generate new revenue.
- Increased sales 35% year over year in the Iowa market.
Fleet Manager
1 Year 2 Months- Coached 68 team drivers to achieve high on-time performance and enhance fleet profitability.
- Identified and recommended improvements to boost efficiency and lower expenses.
- Achieved 80% operating ratios through effective management of resources and processes.
Strategic Account Manager
1 Year 2 Months- Partnered with leadership teams to develop high-performing 3PL Strategic Account Manager (SAM) team, driving productivity and achieving team goals.
- Conducted in-depth analysis and reporting to identify performance trends, monitoring metrics to create action plans for underperforming areas.
- Provided in-depth analysis, reporting, and diagnostics to evaluate performance trends, continuously monitoring performance against multiple metrics to develop action plan for inefficient and underperforming areas.
- Developed and executed performance improvement plan based on root cause analysis, restoring clients' business levels by 50% to $3M annually within 90 days.
Client Relationship Manager
2 Years 2 Months- Managed client portfolio by partnering with clients to plan, design, and implement complex technology initiatives, enhancing operational efficiency.
- Oversaw 2nd largest client, utilizing data analysis and diagnostic tools to optimize resources, driving revenue growth.
- Assumed management of the 2nd largest client; employing in-depth data analysis and diagnostic tools to identify and optimize resources, resulting in significant revenue growth.
- Collaborated with cross-functional team to address declining revenue, implementing new customer communication plan, enforcing quarterly service reviews, and monitoring performance to increase revenue by 50% to $2.4 million.
Iowa Director
7 Months- Leveraged expertise in sales strategies and technology infrastructure to drive revenue and market share growth, increasing revenue by 50% in six months and achieving 3rd largest market.
- Directed cross-functional network operations to improve service reliability and escalation response.
- Led strategic planning for fiber and broadband service delivery initiatives.
- Coordinated project execution across engineering, construction, and customer support teams.
Senior Account Executive
8 Months- Identified business challenges and competitive threats to create proactive solutions for account growth, employing prospecting techniques, needs analysis, and pricing strategies that drove sales.
- Led turnaround efforts for three underperforming markets, utilizing data-driven strategies to revitalize existing accounts and generate new business, achieving revenue in nine months and ranking 7th out of 400.
- Managed LTL account portfolios, aligning shipping solutions with customer transit and service requirements.
- Developed pricing proposals and contract renewals, balancing margin goals with competitive freight rates.
- Expanded revenue through targeted prospecting, consultative selling, and relationship-based account growth.
Global Account Manager
12 Years 8 Months- Acted as a trusted adviser and business partner, implementing innovative consultative sales techniques to deliver highly differentiated, value-added business solutions to global customers.
- Utilized deep understanding of client needs, industry trends, emerging technologies, and competitor analysis to exceed sales deliverables, consistently growing net new revenue by an average of 17% per year on a $9M base.
- Managed global enterprise accounts, aligning telecom solutions with client objectives and service commitments.
- Coordinated renewals, pricing, and contract terms to support revenue retention and account growth.
- Built executive relationships across customer organizations to resolve issues and strengthen long-term partnerships.
Education
BBA - Marketing
Skills
Sales Strategy
Client Engagement
Goal oriented
Product demonstration
Cold calling
Technical sales
Business Partnerships
Consultative sales
Victory Circle, Circle of Excellence
Top Performer exceeding quotas
Timeline
Security Sales Consultant
Security Equipment, Inc.
05.2026 - CurrentRead More
Account Director
Segra
05.2023 - CurrentRead More
Sr. Business Sales Consultant
Windstream
10.2021 - 04.2023Read More
Fleet Manager
CRST
08.2020 - 10.2021Read More
Strategic Account Manager
YRC Worldwide
06.2019 - 08.2020Read More
Client Relationship Manager
Circle Computer Resources
01.2017 - 03.2019Read More
Iowa Director
Unite Private Networks
05.2016 - 12.2016Read More
Senior Account Executive
YRC Freight
09.2015 - 05.2016Read More
Global Account Manager
CenturyLink
01.2003 - 09.2015Read More
University of Iowa
BBA from Marketing
Read More