Tiffany Mann
Statesville,NC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Advanced CMA
Southern Oncology Specialists
Statesville, NC
09.2022 - Current
- Assisted in the training of new employees on office procedures and policies.
- Maintained accurate documentation of patient progress notes, treatments plans, medications.
- Answered incoming calls from patients regarding their health care needs or concerns.
- Processed lab requests according to established protocols and regulations.
- Provided support for physicians in the examination of patients by gathering medical histories, vital signs, and other relevant information.
- Coordinated referrals between primary care providers and specialists.
- Managed multiple tasks simultaneously to ensure efficient workflow within a fast-paced environment.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed specimens following established protocols while adhering to strict safety standards.
- Developed processes and techniques to improve the efficiency of laboratory operations.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
CNA
Iredell Memorial Hospital
Statesville, NC
12.2008 - 09.2022
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support to family members during difficult times.
- Documented patient care services by charting in designated areas.
- Used mobility devices to transport patients.
Education
National Healthcare Association Certified Phlebotomy -
Mitchell Community College
Statesville, NC12-2020
CNA/CMA -
Mitchell Community College
Statesville, NC05-2008
High School Diploma -
North Iredell High School
Olin, NC06-2004
Skills
- HIPAA Compliance
- Patient-focused care
- Phlebotomy
- Patient Assessments
- Lab equipment setup
- Venipuncture and phlebotomy
- Certified in Basic Life Support (BLS)
- IV Insertion
- Medication Dispensing
- Drug Interactions
- Organizational Skills
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Prioritization and Organization
- Hematology and oncology knowledge
- Verifying orders
- Medication Administration
- Clinical Documentation
- Policy and procedure compliance
- Vitals monitoring
- Port A Cath access/deaccess
- Specimen Preparation
- Sample Preparation
- Specimen Processing
- Instrument Calibration
- Reagent Preparation
- Blood collection
- Injection Administration IM, SQ
Certification
- BLS
- NHA Certified Phlebotomy
- CNA +4
References
References available upon request.
Timeline
Advanced CMA
Southern Oncology Specialists
09.2022 - Current
CNA
Iredell Memorial Hospital
12.2008 - 09.2022
National Healthcare Association Certified Phlebotomy -
Mitchell Community College
CNA/CMA -
Mitchell Community College
High School Diploma -
North Iredell High School
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