Tiffany Mantock
Spring Valley,NY
Summary
Organized, dedicated and ambitious banking professional with attention to detail and a thirst for learning. Customer focused with a strong background in cash handling. Exceptional computer abilities and a quick learner.
Overview
9
9
years of professional experience
Work History
BANKER
Citibank
Armonk, NY
09.2023 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Verified customer identity using government-issued identification documents.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Helped customers understand and use mobile applications and online banking.
- Reconciled cash and checks against computer records at end of shift.
UNIVERSAL BANKER
M&T Bank
04.2022 - 05.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
BANK TELLER
TD Bank
12.2020 - 03.2022
- Managed basic transactions including deposits and loan payments, verifying cash and cashing checks
- Assisted the supervisor with audits and daily vault balance, which exceeded $200k
- Adhered to strict safe deposit box operations and guidelines
- Established credibility with customers by remembering the names of regulars and creating a friendly rapport with customers
- Provided customer service through product knowledge, issue resolution, and cross-selling new services, including money market accounts, loans, and credit card offerings
- Executed strict opening and closing procedures to protect employees and bank assets
- Identified sales opportunities and referred customers to branch partners in financial services.
MANAGER
Sweet Potato Restaurant
09.2015 - 04.2020
- Interviewing, hiring, and training restaurant staff
- Managing restaurant staff work schedule
- Monitoring inventory and ensuring that all POS supplies and other restaurant essentials are adequately stocked
- Cashing out cash drawers at the end of shifts and making bank deposits
- Monitoring the restaurant's cash flow and settling outstanding bills
- Resolving customers complaints in a professional manner
- Opening and closing the restaurant on time.
Education
High School Diploma -
Bronx Regional High School
Skills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- Microsoft Office suite
- Detail oriented
- Cash handling
- Customer focused
- Products and Services Knowledge
Timeline
BANKER
Citibank
09.2023 - Current
UNIVERSAL BANKER
M&T Bank
04.2022 - 05.2023
BANK TELLER
TD Bank
12.2020 - 03.2022
MANAGER
Sweet Potato Restaurant
09.2015 - 04.2020
High School Diploma -
Bronx Regional High School