TIFFANY MARIE AGUILAR
Orem,Utah
Summary
• Results-oriented professional with over 8 years of experience in fostering strong client relationships.
•Proven track record of delivering exceptional customer service and effectively managing multiple accounts.
•Skilled in identifying client needs, one stop resolutions, and collaborating with cross-functional teams
•Thrives in fast-paced environments, adapts seamlessly to challenging situations, and possesses a strong drive for continuous growth/ improvement.
• Committed to contributing to the overall success of organization.
Overview
8
8
years of professional experience
Work History
Office Manager
Clean Clean Squeaky Clean LLC.
06.2021 - 08.2022
- Overseeing day-to-day operations of the office
- Managing office supplies and inventory to ensure adequate stock levels
- Handling correspondence, scheduling appointments, and managing calendars
- Organizing and scheduling meetings and appointments
- Supervising and training administrative staff
- Assigning tasks and ensuring completion within deadlines
- Monitoring and managing office budgets
- Processing invoices and expense reports
- Coordinating office maintenance and repairs
- Managing relationships with vendors and service providers
- Assisting in the planning and execution of special projects
- Coordinating project timelines and resources
- Tracking project progress and reporting to stakeholders
- Utilizing office software (e.g., Microsoft Office Suite, Google Workspace) for daily operations
- Familiarity with office equipment and troubleshooting minor technical issues
- Serving as a point of contact between executives, employees, clients, and external partners
- Implementing office policies and procedures to ensure compliance and efficiency
- Handling confidential information and adhering to data protection policies
Senior Account Manager
Morgan Stanley Investment Firm
01.2022 - 06.2024
- Handled 50+ inbound customer interactions and created long-lasting client relationships by providing exceptional customer service and support.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Set and achieved company defined sales goals.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Administrator
Performance Team FLT.
08.2016 - 01.2020
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Updated and maintained warehouse management systems
Education
High School Diploma -
YUCAIPA HIGH SCHOOL
Yucaipa2014
Skills
- Efficiency
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Technical Proficiency
Timeline
Senior Account Manager
Morgan Stanley Investment Firm
01.2022 - 06.2024
Office Manager
Clean Clean Squeaky Clean LLC.
06.2021 - 08.2022
Customer Service Administrator
Performance Team FLT.
08.2016 - 01.2020
High School Diploma -
YUCAIPA HIGH SCHOOL
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