Rami Alqaq
Manassas,VA
Summary
Certified PSM1 Scrum Master with experience leading teams, optimizing systems, and scaling a service business. Strong people communication skills, skilled in running meetings, fostering collaboration, and aligning technical and non-technical teams. Proven ability in strategic planning, data-driven decisions, and troubleshooting.
Overview
10
10
years of professional experience
Work History
Founder & Operations Manager
Squeaky Clean Group
06.2020 - Current
- Upon discovering Scrum framework, we quickly adopted Agile principles to transform business operations, enhancing productivity and service efficiency by 20%.
- Developed and monitored key operational strategies that drove substantial business growth, including innovative promotional approaches to increase sales and profit.
- Led cross-functional teams using Scrum techniques, providing training, support, and leadership to ensure high service standards and improved team collaboration.
- Conducted regular sprint retrospectives to assess performance, utilizing data-driven insights to continuously enhance operational efficiency and customer satisfaction.
- Achieved a 95% customer retention rate by fostering consistent communication, ensuring high service quality, and maintaining strong client relationships.
Transportation Dispatcher
Federal Reserve
01.2019 - 06.2020
- Managed transportation operations, utilizing IT systems to improve data tracking and enhance service efficiency.
- Led daily stand-up meetings with cross-functional teams to ensure smooth coordination, helping to minimize operational delays.
- Introduced structured planning and review sessions for dispatchers, leading to improved team performance and service standards.
- Spearheaded initiatives that optimized service delivery and streamlined communication across departments.
- Coordinated dispatching of 26 drivers to accomplish daily delivery requirements.
Building Engineer
Transwestern
02.2015 - 06.2019
- Oversaw and managed teams of maintenance technicians, ensuring efficient and safe building operations.
- Hired and coordinated contractors to complete large-scale projects and system upgrades.
- Led preventative maintenance programs to minimize downtime and maintain optimal building performance.
- Worked closely with vendors to execute system upgrades, improving operational efficiency and reliability.
- Handled 20-40 daily inquiries from tenants, property managers, and contractors via calls, emails, and faxes, ensuring timely communication and resolution of issues.
Education
Associate of Science - Electrical Engineering
Northern Virginia Community College
Annandale, VA06.2023
Skills
- Agile and Scrum Methodologies
- Project Management
- Stakeholder Communication
- Revenue development
- Team Leadership and Staff Management
- Process Improvement and Optimization
Timeline
Founder & Operations Manager
Squeaky Clean Group
06.2020 - Current
Transportation Dispatcher
Federal Reserve
01.2019 - 06.2020
Building Engineer
Transwestern
02.2015 - 06.2019
Associate of Science - Electrical Engineering
Northern Virginia Community College
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