Tiffany Martin
Zaleski,OH
Summary
Meticulous banker promoting a background in credit bureau report reviews and communicating with lenders and customers alike. Experienced in many aspects of banking spanning over a period of more than 10 years.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker
THE PEOPLES BANK
Athens, OH
08.2020 - 12.2020
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Loan Assistant
Ohio Valley Bank
Gallipolis, OH
06.2018 - 08.2020
- Evaluated loan applications and supporting documents to determine creditworthiness of applicants.
- Assisted customers with loan-related inquiries and requests for information or documentation.
- Reviewed credit reports to verify accuracy of information reported by credit bureaus.
- Verified accuracy of financial statements submitted by borrowers in support of their loan application.
- Conducted quality control checks on completed loans prior to disbursement.
- Assisted with underwriting decisions based on risk assessment criteria established by senior management.
Assistant Manager
Ohio Valley Bank
Gallipolis, OH
03.2015 - 06.2018
- Managed customer service inquiries and complaints in a timely manner.
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Monitored cash levels in each teller's drawer;.
- Reconciled discrepancies between actual cash amounts and book balances;.
- Managed and balanced cash vault, audits and general ledger accounts.
Customer Service Representative
Ohio Valley Bank
Gallipolis, OH
03.2013 - 03.2015
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
High school diploma -
Gallia Academy High School
05.2012
Skills
- Data entry
- Relationship Management
- Business Development
- Credit Analysis
- Customer service
- Underwriting
- Financial Analysis
- Loan Officer Experience
- Loan Origination
- Teller Support
- Financial Institution Regulations
- Consumer Banking
- Employee Training Assistance
- Bank Sales
- New Account Setup
- Cross-Selling and Partner Referrals
- Cash Ordering
- Night and Safe Deposit Procedures
- Risk management understanding
Certification
Notary Public
NMLS
Timeline
Universal Banker
THE PEOPLES BANK
08.2020 - 12.2020
Loan Assistant
Ohio Valley Bank
06.2018 - 08.2020
Assistant Manager
Ohio Valley Bank
03.2015 - 06.2018
Customer Service Representative
Ohio Valley Bank
03.2013 - 03.2015
High school diploma -
Gallia Academy High School
Similar Profiles
Chardonnay EmoryChardonnay Emory
Universal Teller at The Peoples BankUniversal Teller at The Peoples Bank
Madison GlennMadison Glenn
Bank Teller at The Peoples BankBank Teller at The Peoples Bank
Elouise Lynn BowersElouise Lynn Bowers
Personal Banker/Backup Supervisor/Supervisor at The Peoples BankPersonal Banker/Backup Supervisor/Supervisor at The Peoples Bank