Tiffany Martin
Manila
Summary
Dynamic banking professional with extensive experience at Bank of America, excelling in customer service and cash management. Proven ability to build strong client relationships while ensuring compliance and accuracy in high-volume transactions. Recognized for creative problem-solving and maintaining confidentiality, fostering a secure and trustworthy environment for clients.
Overview
14
14
years of professional experience
Work History
Banker
Bank of America
08.2022 - 12.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Bank Teller
First Commercial Bank
04.2022 - 08.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
BancorpSouth
06.2019 - 04.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Head Start Teacher
MCEOC
10.2010 - 05.2019
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
Education
Concorde Career College
Memphis, TNHigh School Diploma -
Manila High School
Manila, AR05-2010
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
Timeline
Banker
Bank of America
08.2022 - 12.2024
Bank Teller
First Commercial Bank
04.2022 - 08.2022
Bank Teller
BancorpSouth
06.2019 - 04.2022
Head Start Teacher
MCEOC
10.2010 - 05.2019
Concorde Career College
High School Diploma -
Manila High School
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