Tiffany Martinez
Pearland,TX
Summary
Goal-oriented Healthcare professional with expertise in patient care and medical record management, dedicated to enhancing operational efficiency within healthcare organizations. Proven track record in strategic planning and leading teams through transformative change, achieving measurable improvements in patient satisfaction and care quality. Skilled in data analysis and problem-solving, with a commitment to implementing cost-effective solutions that maintain high standards of service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Coordinator/Senior Medical Assistant/CCMA/Super User MA
Houston Methodist Primary Care Group
Sugar Land, TX
04.2023 - Current
- Coordinates daily functions and operations of the department/practice that included first-level escalation and direction of assigned support employees in the department/practice
- In partnership with management, design and monitor the workflow of the office/department to create the best environment for patients, providers, staff, and management, provide training to staff to encourage productivity and supports providers in delivery excellent patient care
- Monitors time of staff to minimize overtime, helps other staff members (working position)
- Assists management in evaluating bump rate reasons on monthly basis
- Provides supply management to prevent over ordering and wasted supplies
- Monitors daily completion of EPIC workques
- Plans out monthly goals for the team (i.e
- Delegates checks and balances for the team, leads team huddles, clears work queues as a team effort)
- Plans team building activities based on areas of opportunities to become a stronger team with leadership oversight
- Controls pharmaceutical, medical supplies and inventory in accordance with HMPO policies
- Ensures clinic is following proper and safe sterilization protocols
- Takes ownership of ensuring clinic quality audit findings are resolved in a timely manner
- Creates action plans to resolve both medium and high-risk areas and reports out monthly on progress
- Educates staff accordingly
- Monitors time in Laborworkx, consistently applies HR103 and new HR01 (EFF 05/01/24)
- Diffuses and/or deescalates conflict to include disruptive patients
- Lead trainer for Southwest region Health Catalyst refill program (Integrated refill protocols)
- Participant of The Care Redesign Committee, evaluation of the initiative below: Clinical systems (Solarity, rightfax, healthcatalyst, huddles, etc.), Pharmacy support, Clinical staff scope of work and delineation of responsibilities (RN, LVN, MA, etc.), Centralization of services (Back-office MA/RNs), Hardware efficiency and integration (evaluating current devices and machines in clinics
Senior Medical Assistant/CCMA/Super User MA
Houston Methodist Primary Care Group
Sugar Land, TX
07.2021 - 04.2023
- Assist with clinic inventory and supplies including vaccines
- Pediatric rooming and injections, proficient knowledge of immunizations
- Managed equipment quality control log
- Medications sampling and logging inventory
- Completed Competency assessments and performance evaluations
- Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
- Proficient in EPIC EMR
- Provided clinic support for provider managing patient prescription, re-fills and referrals, and prescription education
- Works with clinical management to assess and determine process protocols for clinic and daily huddles with clinic staff and Practice Manager
Senior Medical Assistant/CCMA
Houston Methodist Primary Care Group
Houston, TX
08.2016 - 07.2021
- Managed clinic inventory and supplies
- Assisted manager with ordering vaccine inventory
- Pediatric rooming and injections
- Managed equipment quality control log
- Provided lead clinical support to staff
- Medications sampling and logging inventory
- Completed Competency assessments and performance evaluations
- Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
- Proficient in EPIC EMR
- Worked with clinical management to assess and determine process protocols for clinic and conducts meeting with clinic staff and Practice Manager
Medical Assistant
Red Bluff Medical Clinic
Pasadena, TX
11.2013 - 07.2016
- Roomed patients/Vitals
- EKG
- Injections (Joints and Trigger Points)
- Monitor Prescriptions called and refills
- Knowledge use of All scripts, Care 360 and Eprescribe
- Electronics Medical records
- Blood Drawn
- Front desk receptionist
- Insurance billing and coding
Senior Medical Assistant
Houston Methodist Primary Care Group
Pearland, TX
03.2015 - 06.2015
- Assisted in preparing specimens for laboratory testing.
- Provided education and counseling services on preventive care, lifestyle modification, self-care skills.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
- Initiated venipuncture procedures according to established protocols.
- Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted in coordinating referrals to specialists when necessary.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Clerk
Davis Investigation Services
Conroe, TX
12.2011 - 02.2013
- Pre Employment Screening
- Performed detailed background checks
- Handling legal documents
- Data entry
- Telephone Reception
- Specimen collections
Temp Medical Assistant
Dr.Philip Waller Rheumatology
Houston, TX
01.2011 - 10.2011
- Roomed Patients / Vitals
- EKG
- Performed MRI’s and DEXA
- Set up procedure tray for Joint Injections
- Called and Refilled in Prescriptions
Externship-Medical Assistant
Clear Lake Rheumatology Dr. Prashanth Sunkureddi, M.D, P.A
11.2010 - 01.2011
- Patient billing and scheduling
- Administer IV’s for Infusions
- Took Medications Inventory
- Mixed Medications
- Roomed Patients/Vitals
Education
Diploma - Medical Assisting
Remington College
Webster, TX01.2011
Skills
- Patient safety monitoring
- Clinical staff support
- Multidisciplinary team collaboration
- Clinical quality improvement
- Risk management
- Performance evaluations
- Time management
- Coaching and mentoring
- Staff development
- Policy and procedure development
- Budget control
- Data analysis
- Emergency response
Certification
- HIPAA, Remington College, 04/10
- Bloodborne Pathogens, Remington College, 04/10
- CPR/BLS/AED, American Heart Association, 02/14/23, 02/14/25
- OSHA, Remington College, 04/10
- Certified Clinical Medical Assistant, 12/06/19, 12/06/25
Accomplishments
- Humanitas Award
Timeline
Clinical Coordinator/Senior Medical Assistant/CCMA/Super User MA
Houston Methodist Primary Care Group
04.2023 - Current
Senior Medical Assistant/CCMA/Super User MA
Houston Methodist Primary Care Group
07.2021 - 04.2023
Senior Medical Assistant/CCMA
Houston Methodist Primary Care Group
08.2016 - 07.2021
Senior Medical Assistant
Houston Methodist Primary Care Group
03.2015 - 06.2015
Medical Assistant
Red Bluff Medical Clinic
11.2013 - 07.2016
Clerk
Davis Investigation Services
12.2011 - 02.2013
Temp Medical Assistant
Dr.Philip Waller Rheumatology
01.2011 - 10.2011
Externship-Medical Assistant
Clear Lake Rheumatology Dr. Prashanth Sunkureddi, M.D, P.A
11.2010 - 01.2011
- HIPAA, Remington College, 04/10
- Bloodborne Pathogens, Remington College, 04/10
- CPR/BLS/AED, American Heart Association, 02/14/23, 02/14/25
- OSHA, Remington College, 04/10
- Certified Clinical Medical Assistant, 12/06/19, 12/06/25
Diploma - Medical Assisting
Remington College
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