Tiffany Mata
Jersey City,New Jersey
Summary
Cybersecurity professional with a unique blend of technical expertise, communication, and leadership skills. Experience extends beyond the classroom, actively supporting diverse communities through teaching, mentorship, and real-world cybersecurity projects. Fluent in multiple languages and passionate about making security more human-centered, inclusive, and accessible. Currently pursuing an M.S. in Cybersecurity to deepen strategic and ethical knowledge in the field.
Overview
2
2
years of professional experience
Work History
Easy Tech Associate
Staples
09.2023 - 04.2025
- Assisted customers with tech product setup, troubleshooting basic software issues, and navigating device features.
- Delivered clear and friendly support to help customers understand and use their technology confidently.
- Promoted tech services and protection plans, contributing to sales goals and customer satisfaction.
- Executed risk management strategies to identify and mitigate potential technology-related issues, enhancing customer satisfaction and reducing incidents by 30% over six months.
Volunteer
Fun Club (Refugee and Youth Mentorship)
08.2024 - 01.2025
- Led recreational and educational activities to support emotional development and confidence.
Assisted families with communication needs, creating an inclusive environment for learning and growth. - Maintained clean, neat, and operational facilities to serve program needs.
Spanish Tutor
Saint Peter's University
09.2023 - 05.2024
- Taught beginner to intermediate Spanish to university students, tailoring lessons to individual learning styles and academic goals.
- Developed structured lesson plans and assessments, applying strong organizational and detail-oriented skills.
- Communicated complex linguistic concepts clearly and effectively, strengthening students' comprehension and confidence.
- Maintained accurate records of attendance, performance, and lesson progress, demonstrating reliability and precision.
Education
Master of Science - Cybersecurity
Saint Peter's University
01.2026
Bachelor of Science - Cybersecurity, Philosphy
Saint Peter's University
Jersey City, NJ01.2025
Skills
- Team Leadership
- Market Research
- Business Writing
- Customer service
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Fun Club (Refugee and Youth Mentorship)
08.2024 - 01.2025
Easy Tech Associate
Staples
09.2023 - 04.2025
Spanish Tutor
Saint Peter's University
09.2023 - 05.2024
Master of Science - Cybersecurity
Saint Peter's University
Bachelor of Science - Cybersecurity, Philosphy
Saint Peter's University
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