Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tiffany May Moreira

Staten Island,NY

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

JEANS REPAIR LLC
03.2013 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Responded to customer request services, company information, and retail recommendations.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted clients with fitting appointments, ensuring accurate measurements and garment adjustments.
  • Maintained an organized workspace, keeping track of client orders and timelines for completion.
  • Managed inventory of sewing supplies and equipment, ordering replacements as needed to maintain continuous workflow efficiency.

Greeter Department Head

Arirang Hibachi Steakhouse
11.2008 - 09.2017
  • Promoted to this supervisory position at Arirang Hibachi Steakhouse because of efficiency, high level of interpersonal skills, and ability to multi-task in a fast-paced environment.
  • Duties include training and supervising other hosts/greeters and ensuring that they deliver outstanding and professional customer service to patrons.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.

Server and Cashier at Concession (Seasonal Employee)

Ben and Jerry’s, It’s Our Pleasure Hospitality Inc.
06.2008 - 09.2008
  • Took and filled orders for food and ice cream.
  • Prepared food, such as wraps and hamburgers.
  • Opened and closed concession.
  • Monitored stock of paper/plastic dinnerware.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Infant/Childcare Worker

Brighter Beginnings Daycare
09.2007 - 06.2008
  • Exclusively responsible for all aspects of the care of seven children under the age of three.
  • Engaged children in creative play.
  • Prepared and served their lunches.
  • Attended to children’s hygiene.
  • Also tutored school-age children after school.

Education

High School Diploma - Law Enforcement Academy

Curtis High School, Staten Island, New York
01.2005
Enrolled in Curtis High School’s Law Enforcement Academy for all four years, successfully completing course of study.

Skills

  • Positouch Point-of-Sale System
  • Active listening
  • Critical thinking
  • Customer service

Certification

NYC Department of Health Food Protection Certificate

Timeline

Customer Service Representative - JEANS REPAIR LLC
03.2013 - Current
Greeter Department Head - Arirang Hibachi Steakhouse
11.2008 - 09.2017
Server and Cashier at Concession (Seasonal Employee) - Ben and Jerry’s, It’s Our Pleasure Hospitality Inc.
06.2008 - 09.2008
Infant/Childcare Worker - Brighter Beginnings Daycare
09.2007 - 06.2008
Curtis High School - High School Diploma, Law Enforcement Academy

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