Open To Work
Tiffany McGinnis
Shelby Township
Summary
Strategic operations professional with expertise in leading cross-functional initiatives and optimizing business processes. Skilled in program management and data-driven decision-making, effectively scaling operational systems across sales and business operations. Focused on enhancing efficiency and transforming complex challenges into structured, impactful programs.
Overview
9
9
years of professional experience
Work History
Sales Operations Analyst
First American Title
Santa Ana
02.2022 - 10.2023
- Developed Salesforce dashboards improving visibility and decision-making
- Coordinated cross-functional initiatives supporting CRM integration and operational projects
- Tracked project progress, risks, and deliverables across stakeholders
Due Diligence Analyst (Promoted)
Rocket Mortgage
Detroit
11.2020 - 02.2022
- Reduced backlog by 83%, earning recognition from leadership for effective backlog management
- Coordinated cross-functional teams to identify and resolve workflow bottlenecks, enhancing process efficiency
- Prioritized and managed reporting for high-volume workflows, ensuring timely delivery of critical insights
Data Process & Assurance
LinkedIn (Contract)
Detroit
03.2020 - 09.2020
- Identified and documented process gaps to facilitate long-term improvements
- Collaborated with stakeholders to troubleshoot and resolve automation issues
- Sustained operations during system disruptions to minimize downtime
Sales Operations Specialist / Team Lead
OneStream Software
Atlanta
07.2019 - 03.2020
- Coordinated CRM operations and facilitated global sales alignment
- Analyzed processes for improvements and contributed to operational initiatives
- Streamlined workflow tracking and enhanced documentation processes
Program Coordinator / Lead Teacher
Kensington Community Church
Troy
09.2014 - 05.2017
- Developed program materials and resources for educational workshops to support participant learning.
- Coordinated community events and programs to enhance engagement among church members.
- Managed volunteer schedules to ensure optimal staffing for activities.
Education
Master of Arts - Public Administration
Oakland University
Rochester, MI12-2017
Bachelor of Arts - History & Political Science
Oakland University
Rochester, MI05-2013
Skills
- CRM (Salesforce, HubSpot)
- Data Analysis
- Process Improvement
- Project Coordination
- Leadership
- Cross-Functional Collaboration
- Time Management
- Stakeholder Communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$80000/yr - $200000/yrTimeline
Sales Operations Analyst
First American Title
02.2022 - 10.2023
Due Diligence Analyst (Promoted)
Rocket Mortgage
11.2020 - 02.2022
Data Process & Assurance
LinkedIn (Contract)
03.2020 - 09.2020
Sales Operations Specialist / Team Lead
OneStream Software
07.2019 - 03.2020
Program Coordinator / Lead Teacher
Kensington Community Church
09.2014 - 05.2017
Master of Arts - Public Administration
Oakland University
Bachelor of Arts - History & Political Science
Oakland University