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Summary
Overview
Work History
Education
Skills
Certification
Timeline
JACK SEDOR
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JACK SEDOR

Park City,United States

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybrid

Summary

Customer success and SaaS sales professional with a Master’s in Interaction Design and ongoing M.S. in Artificial Intelligence, combining UX research and data analysis to understand customer needs, identify behavioral patterns, and improve customer outcomes. Experienced translating customer and performance data into actionable strategies that drive engagement, retention, and revenue growth across B2B and B2C environments. Delivered results including 16% above plan and a #1 national sales ranking among 50+ staff, with experience across finance, insurance, SaaS, and retail. International experience across the U.S., South Africa, and Australia.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Assistant Manager (Sales & Data Operations)

Roark
Park City, Utah
04.2026 - Current
  • Drove store conversion from 8% to 17% by designing and implementing data-driven sales strategies and customer engagement frameworks.
  • Developed sales analytics and team enablement playbooks using transaction and inventory data to identify customer trends and optimize upsell opportunities.
  • Ranked #1 nationally among 50+ Roark sales staff, generating $85K+ across 621 transactions in 3.5 months and personally contributing 39.1% of Park City revenue.
  • Led Park City to win two company-wide sales competitions through data-driven strategies, achieving 102% YoY growth.
  • Reversed 3 consecutive months of budget misses into 3 months above plan, averaging 16% above budget.
  • Coached 2 sales representatives to improve performance through feedback and strategy sessions, enhancing customer interactions.

Dissertation Research

The University of Sydney
Sydney, Australia
08.2023 - 07.2025
  • Led a 12-month applied research study on AI-powered fintech chatbots, analyzing 44 customer interactions to identify patterns in trust, usability, and support experience.
  • Evaluated chatbot performance against established usability and human-AI interaction frameworks, translating findings into actionable product recommendations to improve transparency, issue resolution, and customer support.

Product Consultant

Arc'teryx (Amer Sports)
Sydney, Australia
11.2024 - 03.2025
  • Generated $250K+ in personal revenue, ranking #1 on the team and outperforming the next-highest salesperson by $60K, while also leading the location in AOV through needs-based product recommendations and customer discovery.
  • Built a data-driven product recommendation framework using customer needs, product attributes, and purchase patterns to standardize product matching and improve support consistency, leading to regional adoption across teams.

Enterprise Sales

CoachHub
San Francisco, USA
04.2022 - 05.2023
  • Built and managed a $6M+ enterprise pipeline using account data, engagement signals, and structured prioritization to identify high-value opportunities and guide account strategy.
  • Managed ongoing engagement across enterprise accounts, using CRM and activity data to optimize outreach and follow-up, contributing to a 25% increase in sales velocity.

Associate

Aon
San Francisco, USA
08.2020 - 01.2022
  • Managed data-driven analysis across $50M–$100M enterprise accounts, using financial, contractual, and client data to support strategy, negotiations, and a 96% renewal rate.
  • Coordinated client and internal stakeholders across complex accounts, translating analysis into clear recommendations while supporting 50+ successful bids and proposals and co-leading an 8-person cross-functional application initiative.

Education

Master of Science - Artificial Intelligence

Woolf University, Online
08-2026
  • Part-time, project-based M.S. in Artificial Intelligence, with coursework in Python, data analysis, statistics, machine learning, deep learning, generative AI, and agentic AI; culminating in an applied capstone project.

Master of Arts - Interaction Design and Electronic Arts

The University of Sydney, Sydney, NSW, Australia
07-2025
  • Graduated with Distinction; 1 of 9 selected for an advanced dissertation, also awarded Distinction.
  • Activities: SUEDE, Surfing Society, Ski Society.

Bachelor's - Business Administration - Finance & Management

Whitworth University, Spokane
01-2020

Skills

  • Customer Success
  • Account Management
  • Sales Analytics
  • CRM (Salesforce, HubSpot)
  • Market Analysis
  • SaaS Sales
  • Sales Strategy
  • Data Analysis
  • Customer Experience
  • UX Research

    • Certification

    • SV Academy — SaaS Sales Development Program

    Timeline

    Assistant Manager (Sales & Data Operations) - Roark
    04.2026 - Current
    Product Consultant - Arc'teryx (Amer Sports)
    11.2024 - 03.2025
    Dissertation Research - The University of Sydney
    08.2023 - 07.2025
    Enterprise Sales - CoachHub
    04.2022 - 05.2023
    Associate - Aon
    08.2020 - 01.2022
    Woolf University - Master of Science, Artificial Intelligence
    The University of Sydney - Master of Arts, Interaction Design and Electronic Arts
    Whitworth University - Bachelor's, Business Administration - Finance & Management

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