Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Tiffany MCKEEL

Temple,Texas

Summary

Ambitious Receptionist/ and or office support Registrar equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with computer skills and telephone etiquette. Committed to conributing to company growth.

Overview

32
32
years of professional experience

Work History

Guest Service Associate/Deli Clerk

Buc-ees
Temple, Texas
02.2023 - Current
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Reported safety or customer service related issues to supervisor or manager.

Customer Service Advocate

Cigna
Austin, TX
09.2019 - 01.2023
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to resolve service and billing issues.
  • Upheld privacy and security requirements for customer information.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards on consistent basis.
  • Completed continuing education and training programs for professional development.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.

Co-Owner

Hop a-lot Moonwalks Party Rental
Round Rock, TX
09.2000 - 09.2017
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.

Substitute Teacher, K-5

Leander ISD
Cedar Park, TX
08.2006 - 05.2007
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.

Teacher's Assistant

Stepping Stones Daycare
Round Rock, TX
09.1999 - 04.2000
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Supervised children and participated with children in activities.

Human Resources Coordinator

United Teacher Associates Insurance
Austin, TX
01.1994 - 01.1999
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Explained human resources policies and procedures to employees.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Answered employee questions during entrance and exit interview processes.
  • Selected and interviewed candidates for all available positions.
  • Assisted in employee recruitment, hiring and interview processes.
  • Developed employee orientation and training programs for new hires.

Receptionist

B & B Body and Paint
Austin, TX
12.1991 - 01.1994
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Education

High School Diploma -

Antioch High School
Antioch, TN
05.1986

Skills

  • Information Confidentiality
  • Office Support
  • Clear Communication
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Service Associate/Deli Clerk

Buc-ees
02.2023 - Current

Customer Service Advocate

Cigna
09.2019 - 01.2023

Substitute Teacher, K-5

Leander ISD
08.2006 - 05.2007

Co-Owner

Hop a-lot Moonwalks Party Rental
09.2000 - 09.2017

Teacher's Assistant

Stepping Stones Daycare
09.1999 - 04.2000

Human Resources Coordinator

United Teacher Associates Insurance
01.1994 - 01.1999

Receptionist

B & B Body and Paint
12.1991 - 01.1994

High School Diploma -

Antioch High School

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Tiffany MCKEEL