Tiffany McRae
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Senior Living Advisor with background in providing compassionate and knowledgeable guidance for families seeking assisted living options. Strengths include strong communication skills, understanding of senior care industry, and ability to empathize with clients during stressful decision-making processes.
Overview
8
8
years of professional experience
Work History
Hotline Specialist
TNCSA
2115 W. Main Street, Union City, Tennessee 38261
10.2025 - Current
- Collaborated with law enforcement to advocate for client rights.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support services.
- Established strong partnerships with local community organizations to increase access to resources for survivors.
- Managed confidential client records, maintaining accuracy and privacy in accordance with legal requirements.
Senior Living Advisor
Brookdale Senior Living Inc.
Brentwood, Tennessee
02.2021 - Current
- Guided families in selecting appropriate senior living options.
- Conducted outbound and inbound phone communication to determine level of care needed for seniors.
- Collaborated with community staff to enhance resident experiences.
- Followed up with potential prospects and their families in search of senior living daily.
- Connected with sales associates to indicate the proper follow up for each prospect via email or direct phone call.
Domestic Violence Advocate
Safehaven Cheatham county
Clarksville, TN
03.2019 - 12.2020
- Provided crisis intervention support to individuals experiencing domestic violence.
- Facilitated safety planning sessions for clients in high-risk situations.
- Coordinated referrals to legal services and community resources for survivors.
- Provided transportation to residents living in shelter.
- Developed a six month plan for each resident and their future.
- Conducted follow ups on six month plan put in place.
Domestic Violence Advocate
Safehouse
Clarksville, TN
12.2017 - 01.2019
- Provided crisis intervention support to individuals experiencing domestic violence.
- Facilitated safety planning sessions for clients in high-risk situations.
- Coordinated referrals to legal services and community resources for survivors.
- Completed intake forms for new clients.
- Assisted clients to shelter after intake.
- Guided any residents that needed assistance to proper resources.
Education
No Degree - Social Work
Nashville State Community College
Nashville, TNSkills
- Care assessment
- Sales coordination
- Community collaboration
- Met strict deadlines for performance evaluations twice a year
- Strong customer service skills
Accomplishments
- Achieved awards through Tommy Burks Academy training in 2018.
- Achieved multiple Trauma informed training awards.
- Achieved awards through domestic violence training in Las Vegas Nevada.
Timeline
Hotline Specialist
TNCSA
10.2025 - Current
Senior Living Advisor
Brookdale Senior Living Inc.
02.2021 - Current
Domestic Violence Advocate
Safehaven Cheatham county
03.2019 - 12.2020
Domestic Violence Advocate
Safehouse
12.2017 - 01.2019
No Degree - Social Work
Nashville State Community College