TIFFANY M HENSON
Overview
9
9
years of professional experience
Work History
Mentor Coordinator/Volunteer
LIGHTED PATHWAYS
02.2018 - Current
- Organized over 2500 volunteer matches to mentored Clients nation-wide.
- Evaluated client needs to match qualified volunteers.
- Knowledgeable regarding Pro Se representation in each state, kept database current of state-endorsed legal self-help sites.
- Managed the operation when Director was unable to do so.
RESPONSE COORDINATOR
R3 CONTINUUM
06.2023 - 06.2024
- Handled critical incident intakes and deployed the best-suited counselors for on-site responses to businesses experiencing disruptive events.
- Navigated a network of over 15,000 mental health professionals, coordinating responses for more than 30 employee assistance programs while providing exceptional customer service and employing creative problem-solving skills to address complex challenges.
NURSE ADVISOR ASSISTANT
DISPATCH HEALTH
01.2022 - 12.2022
- Worked as the nurse advisor assistant providing telephonic care coordination.
- Responsibilities included, assisting providers with care coordination support, management of labs, orders, inbox work, patient referrals, and patient follow-up all while adhering to the HIPPA guidelines.
CLINICAL ALLERGY SPECIALIST
UNITED ALLERGY SERVICES
01.2020 - 12.2021
- Worked directly under the supervision of a licensed physician in managing the day-to-day operations of an allergy center.
- Responsibilities included the administration of allergy testing, formulating, preparing, and educating patients on allergen immunotherapy, and providing quality care to the patients.
SUPERVISING COUNSELOR
STATE OF NEW MEXICO DIVISION OF VOCATIONAL REHABILITATION
02.2019 - 08.2019
- Worked to help transition students with disabilities obtain and keep employment.
- Worked alongside Project Search within the city of Farmington, to help students get internships and into work study programs for experience and learning development.
- Also, supervising another counselor and rehab technician in the office to maintain a professional work environment for staff and clients.
CARE COORDINATOR
UNITED HEALTH CARE/PRESBYTERIAN HEALTH PLAN
05.2016 - 11.2018
- Coordinated care for behavioral health New Mexico Medicaid members with home health agencies, as well as medical and behavioral offices.
- Responsibilities included doing home assessments, creating comprehensive care plans with a caseload of over 80, monthly face to face meetings and phone calls with members for ongoing care and upkeep.
- Was also a dual Care Links Care Coordinator at Presbyterian Medical Services.
Timeline
RESPONSE COORDINATOR
R3 CONTINUUM
06.2023 - 06.2024
NURSE ADVISOR ASSISTANT
DISPATCH HEALTH
01.2022 - 12.2022
CLINICAL ALLERGY SPECIALIST
UNITED ALLERGY SERVICES
01.2020 - 12.2021
SUPERVISING COUNSELOR
STATE OF NEW MEXICO DIVISION OF VOCATIONAL REHABILITATION
02.2019 - 08.2019
Mentor Coordinator/Volunteer
LIGHTED PATHWAYS
02.2018 - Current
CARE COORDINATOR
UNITED HEALTH CARE/PRESBYTERIAN HEALTH PLAN
05.2016 - 11.2018
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