TIFFANY M HENSON
Case Manager
Summary
A highly self-motivated individual who works well independently as well as collaboratively. Pleasant and engaging while maintaining a professional demeanor in all interactions. Eager to add to my skill set as well as develop meaningful connections with my team.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Case Manager
AXIS HEALTH SYSTEMS
11.2024 - Current
- Educates clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs. Maintains accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements. Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information. Currently managing 45 clients in permanent supportive housing.
Mentor Coordinator/Volunteer
LIGHTED PATHWAYS
02.2018 - 12.2024
- Organized over 2500 volunteer matches to mentored Clients nation-wide. Evaluated client needs to match qualified volunteers. Knowledgeable regarding Pro Se representation in each state, kept database current of state-endorsed legal self-help sites. Managed the operation when Director was unable to do so.
Response Coordinator
R3 CONTINUUM
06.2023 - 07.2024
- Handled critical incident intakes and deployed the best-suited counselors for on-site responses to businesses experiencing disruptive events. Navigated a network of over 15,000 mental health professionals, coordinating responses for more than 30 employee assistance programs while providing exceptional customer service and employing creative problem-solving skills to address complex challenges.
Nurse Advisor Assistant
DISPATCH HEALTH
01.2022 - 12.2022
- Worked as the nurse advisor assistant providing telephonic care coordination. Responsibilities included, assisting providers with care coordination support, management of labs, orders, inbox work, patient referrals, and patient follow-up all while adhering to the HIPPA guidelines.
Clinical Allergy Specialist
UNITED ALLERGY SERVICES
01.2020 - 12.2021
- Worked directly under the supervision of a licensed physician in managing the day-to-day operations of an allergy center. Responsibilities included the administration of allergy testing, formulating, preparing, and educating patients on allergen immunotherapy, and providing quality care to the patients.
Supervising Counselor
STATE OF NEW MEXICO DIVISION OF VOCATIONAL REHABILITATION
02.2019 - 08.2019
- Worked to help transition students with disabilities obtain and keep employment. Worked alongside Project Search within the city of Farmington, to help students get internships and into work study programs for experience and learning development. Also, supervising another counselor and rehab technician in the office to maintain a professional work environment for staff and clients.
- 6 month hybrid temp position
Care Coordinator
UNITED HEALTH CARE/PRESBYTERIAN HEALTH PLAN
05.2016 - 12.2018
- Coordinated care for behavioral health New Mexico Medicaid members with home health agencies, as well as medical and behavioral offices. Responsibilities included doing home assessments, creating comprehensive care plans with a caseload of over 80, monthly face to face meetings and phone calls with members for ongoing care and upkeep. Was also a dual Care Links Care Coordinator at Presbyterian Medical Services.
Education
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, N.M.12.2012
Skills
Superior customer service
Punctual
Works well with others as well as independently
Excellent organization skills
Strong history in behavioral health and medical field
4 years case management experience
Client advocacy
Community resources
Case documentation
Care coordination
Certification
Basic Life Support
Timeline
Case Manager
AXIS HEALTH SYSTEMS
11.2024 - Current
Response Coordinator
R3 CONTINUUM
06.2023 - 07.2024
Nurse Advisor Assistant
DISPATCH HEALTH
01.2022 - 12.2022
Clinical Allergy Specialist
UNITED ALLERGY SERVICES
01.2020 - 12.2021
Supervising Counselor
STATE OF NEW MEXICO DIVISION OF VOCATIONAL REHABILITATION
02.2019 - 08.2019
Mentor Coordinator/Volunteer
LIGHTED PATHWAYS
02.2018 - 12.2024
Care Coordinator
UNITED HEALTH CARE/PRESBYTERIAN HEALTH PLAN
05.2016 - 12.2018
Bachelor of Arts - Psychology
New Mexico State University
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