Kenya Trigo
Kearns,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position.
Overview
5
5
years of professional experience
Work History
Case Manager
Bobby Udall, Lawyers.
03.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Helping Lawyers to complete files with police reports, car damages, Hospital bills, etc.
- Calling customers every day to update information about their cases
Security Officer
Allied Universal Security Services
03.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while prioritizing safety.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Acted quickly during emergencies to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification before granting facility access.
- Patrolled and monitored premises in company vehicles, on bicycles, and on foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Customer Service Representative
Maximus
08.2019 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Deliver Driver
Amazon
11.2018 - 05.2019
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Associate - Management
Salt Lake Community College
Salt Lake City, UTundefined
West High School
Salt Lake City, UTSkills
- Conflict resolution proficiency (5 years), High customer service standards (5 years), Strong problem
- Solving ability (5 years), Multi-channel contact center software (5 years), Proficient in customer accounts
- Software (5 years), Computer proficiency (5 years)
- Additional Information:
- Customer Service Representative who maintains high level of professionalism
- Efficiency to minimize customer dissatisfaction and increase customer loyalty, versed in customer
- Support in high call volume environments Superior computer skills and telephone etiquette
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Case Manager
Bobby Udall, Lawyers.
03.2022 - Current
Security Officer
Allied Universal Security Services
03.2020 - Current
Customer Service Representative
Maximus
08.2019 - 09.2019
Deliver Driver
Amazon
11.2018 - 05.2019
Associate - Management
Salt Lake Community College
undefined
West High School
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