TIFFANY MICHELLE DODD
Katy
Summary
Dynamic leader recognized for driving operational success by managing teams that deliver housing assistance to over 13,000 participants. Proven ability to implement strategic initiatives that enhance process efficiency, elevate service quality, and cultivate a culture of accountability and continuous improvement.
Overview
1
1
Certification
18
18
years of professional experience
Work History
SENIOR MANAGER
Houston Housing Authority
Houston
09.2024 - Current
- Managed team of four supervisors, two administrative professionals, and thirty Housing Specialists in administering housing assistance programs for over 13,000 participants.
- Oversaw execution of projects and initiatives, ensuring timely delivery and adherence to quality standards.
- Developed and implemented policies and procedures that enhanced operational excellence.
- Mentored team members, fostering development and productive work culture.
MANAGER
Houston Housing Authority
Houston
07.2023 - 09.2024
- Fostered cooperative team environment that upheld high-performance standards and achieved goals.
- Educated teams on work priorities, empowering employees to self-organize and make informed decisions to enhance accountability.
- Provided knowledge and guidance to employees and customers, improving overall service quality.
- Completed daily opening, closing and administrative tasks for smooth business operations.
SUPERVISOR
Houston Housing Authority
Houston
07.2021 - 07.2023
- Hired, trained, and supervised Assistant Supervisor and Housing Specialist.
- Managed and monitored team compliance to ensure adherence to regulations.
- Communicated effectively with staff, applicants, participants, and landlords to maintain positive relationships and support program objectives.
- Maintained up-to-date knowledge of HUD policies and federal, state, and local laws to ensure compliance with low-income housing regulations.
ASSISTANT SUPERVISOR
Houston Housing Authority
Houston
08.2018 - 07.2021
- Oversaw performance of team of five Housing Specialists, ensuring high standards of quality and productivity.
- Developed and maintained a calendar for team annual appointments, final notice dates, and reviewed and approved termination notices.
- Managed Project Based Voucher Exhibit A Reports to ensure compliance with regulations.
- Facilitated communication between clients, case managers, property managers, and supportive staff to ensure effective collaboration.
PIC ANALYST
Houston Housing Authority
Houston
04.2017 - 08.2018
- Reviewed and corrected errors in HUD form 50058 transmission to ensure compliance and accuracy.
- Reconciled discrepancies between Elite and PIC to maintain data integrity and reporting accuracy.
- Distributed weekly EIV and monthly SEMAP late annual reports to designated teams to facilitate timely decision-making.
HOUSING SPECIALIST
Houston Housing Authority
Houston
01.2015 - 04.2017
- Managed a high-volume caseload of 600+ Housing Choice Voucher participants, ensuring compliance with HUD regulations and agency policies.
- Conducted participant eligibility interviews and verified income, assets, and household composition to determine continued program eligibility.
- Calculated housing assistance payments and tenant rent in accordance with HUD guidelines and federal regulations.
- Processed annual recertifications, interim reexaminations, rent adjustments, relocations, and portability requests with accuracy and timeliness.
- Resolved complex participant, landlord, and stakeholder inquiries while providing exceptional customer service and maintaining positive working relationships.
ADMINISTRATIVE ASSISTANT
City of Texarkana, Texas
Texarkana
01.2009 - 03.2012
- Assessed and qualified 25 eligible citizens for Housing Reconstruction and Homebuyer Assistance using CDBG and TDHCA funds.
- Organized extensive filing system for correspondence, community development projects, and grant awards to ensure efficient access to information.
- Oversaw City's Housing Reconstruction Program, Homebuyer's Assistance, and Demolition projects to support community revitalization efforts.
Education
Associates of Arts - General Studies
McNeese State University
Lake Charles, LA01-2003
Skills
- Emphasys software
- Yardi software
- Workflow enhancement
- Documentation and reporting
- Quality management
- Strategic planning
- Team leadership
- Problem-solving
- Customer relations
- Dispute resolution
- Proficiency with Microsoft Suite
- Excellent communication
- Interpersonal skills
- Independently motivated
Certification
- Nan McKay Housing Choice Voucher Specialist
- HCV Rent Calculation Specialist
- Developing & Managing PBV Specialist
- HCV Program Management
- Supervision and Management Seminar
- Family Self Sufficiency Seminar
Timeline
SENIOR MANAGER
Houston Housing Authority
09.2024 - Current
MANAGER
Houston Housing Authority
07.2023 - 09.2024
SUPERVISOR
Houston Housing Authority
07.2021 - 07.2023
ASSISTANT SUPERVISOR
Houston Housing Authority
08.2018 - 07.2021
PIC ANALYST
Houston Housing Authority
04.2017 - 08.2018
HOUSING SPECIALIST
Houston Housing Authority
01.2015 - 04.2017
ADMINISTRATIVE ASSISTANT
City of Texarkana, Texas
01.2009 - 03.2012
Associates of Arts - General Studies
McNeese State University