Andre Phillips
Wyandanch,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
General Manager
Keystone Partners
Bethpage, NY
09.2023 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Flatbed Truck Driver
P&S Transportation Inc.
Cross Country, U.S
09.2021 - 09.2023
- Checked load to ensure it was secure and balanced.
- Followed safety regulations when loading and unloading cargo.
- Inspected vehicle before and after each trip.
- Maintained accurate logbook of hours worked, mileage, fuel usage and rest breaks.
- Communicated regularly with dispatch regarding route changes or delays.
- Ensured proper handling of hazardous materials according to DOT guidelines.
- Drove long distances in all weather conditions while obeying speed limits.
Warehouse Supervisor
Cintas
Port Washington, NY
07.2019 - 09.2021
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with other departments to ensure smooth flow of materials.
Customer Service Representative
LogistiCare
Brentwood, NY
02.2016 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Major: - Computer Technician Networking Specialist
Hunter Business School
Levittown, NY01-2015
High School Diploma -
Wyandanch Memorial High School
Wyandanch, NY06-2006
Skills
- Customer Relationship Management
- Schedule Management
- Workflow Planning
- Process Automation
- Business Administration
- Project Management
- Staff Supervision
- Business Development
- Quality Management
- Recruiting and hiring
Timeline
General Manager
Keystone Partners
09.2023 - 08.2024
Flatbed Truck Driver
P&S Transportation Inc.
09.2021 - 09.2023
Warehouse Supervisor
Cintas
07.2019 - 09.2021
Customer Service Representative
LogistiCare
02.2016 - 07.2019
Major: - Computer Technician Networking Specialist
Hunter Business School
High School Diploma -
Wyandanch Memorial High School
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