Tiffany Montero
Agape Network
Atlanta,GA
1
Certification
14
years of professional experience
Strategic and results-driven leader with extensive experience in nonprofit behavioral health and social services. Proven success in program development, budget management, and funding acquisition, with a strong focus on integrated care and addressing social determinants of health. Skilled at building partnerships, driving innovation, and creating sustainable programs that improve community outcomes and support organizational growth.
Work History
Director of Program Development
7 Years 2 Months- Provide executive leadership and strategic direction for program development, expansion initiatives, and organizational growth aligned with agency mission, goals, and community needs.
- Lead the development, implementation, and evaluation of programs, ensuring alignment with contractual obligations, regulatory requirements, accreditation standards, and evidence-based practices.
- Identify, pursue, and secure diverse funding opportunities, including state-funded contracts, federal grants, foundation awards, and managed care contracts to support sustainable program growth.
- Develop and manage relationships with managed care organizations, government entities, and community partners to establish contracts, expand service delivery, and increase organizational impact.
- Oversee program budgets, operational planning, and fiscal performance to ensure effective resource allocation and achievement of strategic objectives.
- Collaborate with executive leadership to establish organizational priorities, strategic goals, and measurable objectives for program operations and expansion.
- Lead organizational assessments, training needs analyses, and performance evaluations to strengthen workforce development and operational effectiveness.
- Develop implementation plans for new initiatives, including timelines, milestones, workflows, resource allocation, and risk mitigation strategies.
- Provide oversight and strategic support to program leadership across Outreach, Case Management, Therapy, Psychiatric Services, Community Reentry, and CCBHC programs.
- Analyze program performance metrics, dashboards, and outcome data to prepare monthly and quarterly reports for executive leadership, managing entities, state agencies, and funders.
- Establish quality improvement processes and performance monitoring systems to identify opportunities for program enhancement, compliance improvement, and operational efficiency.
- Facilitate resolution of operational challenges between departments and internal stakeholders while providing executive-level updates and recommendations.
- Build and maintain strategic partnerships with healthcare providers, community organizations, government agencies, and funding entities to support program expansion and integrated care initiatives.
Director of Community Reentry
9 Years 3 Months- Provide strategic leadership and oversight for Community Reentry, Case Management, and Support Services programs, ensuring alignment with organizational goals and community needs.
- Direct departmental operations, including staff supervision, program performance, and administrative functions to promote effective service delivery.
- Develop, implement, and maintain policies and procedures that ensure compliance with accreditation, Medicaid, contractual, and regulatory requirements.
- Oversee program documentation, outreach activities, and case management records to ensure accuracy, quality, and compliance with applicable standards.
- Lead program growth initiatives, community partnerships, and service expansion efforts to enhance reentry outcomes and organizational impact.
- Analyze and report program data and outcomes through monthly, quarterly, and annual reports for executive leadership, funders, and regulatory entities.
- Provide leadership and consultation during crisis situations, ensuring appropriate interventions and continuity of care for justice-involved individuals.
- Represent the organization on internal committees, community coalitions, stakeholder meetings, and cross-system collaborative initiatives.
- Implement and monitor quality improvement processes, utilizing performance metrics and outcome data to drive program effectiveness and continuous improvement.
CASE MANAGER SUPERVISOR
4 Years 3 Months- Supervised case managers in the performance of case management assessments, service plans, progress notes, court reports/conditional release plans, and other documentation
- Provided orientation and training of new case managers ensuring compliance with center policies, procedures, and the Florida Administrative Code.
- Conducted staffing of cases to determine appropriateness of services and assure assignment of cases
- Monitored case manager's productivity monthly to ensure adequate billing and direct services by utilizing electronic reports
Education
Master of Science - National Security Affairs, International Relations and Global Affairs
Department of Human and Social Sciences
Bachelor of Science - Criminal Justice
Department of Human and Social Sciences
Skills
Strategic Planning & Organizational Leadership
Program Development & Expansion
Grant Writing & Funding Acquisition
Budget Development & Fiscal Management
Community & Government Partnerships
Behavioral Health Systems & Integrated Care
Accomplishments
Obtained over $2 million in federal, state, and foundation grant funding in FY 2025–2026, supporting organizational growth and program expansion.
Certification
CBHCMS-Certified Behavioral Health Case Manager Supervisor
Timeline
Director of Program Development
Agape Network
06.2019 - CurrentRead More
Director of Community Reentry
Agape Network
05.2017 - CurrentRead More
CASE MANAGER SUPERVISOR
HENDERSON BEHAVIORAL HEALTH
01.2013 - 04.2017Read More
Nova Southeastern University
Bachelor of Science from Criminal Justice
Read More
Nova Southeastern University
Master of Science from National Security Affairs, International Relations and Global Affairs
Read More