Tiffany Morales
Bronx,NY
Summary
High-energy individual possessing strong knowledge of industry and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with knack for organization and highly efficient nature focused on eliminating issues and maximizing productivity to meet challenging daily demands.
Overview
8
8
years of professional experience
Work History
Client Care Coordinator
Best Choice Home Health Care
Bronx, NY
02.2021 - 06.2021
- Coordinated services for clients based on individual needs by matching clients with caregivers.
- Used telephone, email and web chat services to answer both customer and Home Health Aide questions.
- Monitored HHA Exchange to track key performance indicators and document and evaluate clock in and out trends, opportunities and pre-billing.
- Assessed home health aide satisfaction with services through follow-up calls on map communications.
- Effectively managed busy schedule using time-managing techniques, productivity strategies and Outlook calendar to attend meetings and appointments.
- Created and updated client records by entering general data and services provided.
- Resolved client issues by correcting immediate problems and communicating with staff.
Participant Experience Manager
CenterLight Health System
The Bronx, NY
09.2020 - 12.2020
- Prioritized and organized tasks to efficiently accomplish PEM team goals.
- Provided excellent service and attention to participants when face-to-face or through phone conversations.
- Handled all delegated tasks, including OTC Card issues, CDPAS applications, appeals and grievances and all other inquiries by participants.
- Answered participant calls to assist two different sites with participant questions and concerns.
Front Desk Coordinator
CenterLight Health System
Bronx, NY
02.2020 - 09.2020
- Managed participant complaints and rectified issues to complete satisfaction.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Collaborated with maintenance staff and security to address and mitigate facility issues.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Greeted and verified credentials of visitors and employees, ascertained reason for visits and directed each to appropriate personnel or building area.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Searched participant data using Care compass software and made immediate note updates to reflect changes.
Lead Pharmacy Technician
The Modern Chemist A Compounding Pharmacy
New York , Brooklyn
03.2013 - 02.2020
- Established and updated patient profiles, including lists of medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Education
Some College (No Degree) - Phlebotomy
Hostos Community College of The City University of New York
The Bronx, NYSome College (No Degree) - Electrocardiograph Technology
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Proficiency in Rx30, Care Compass, HHA Exchange, Map Communications, Outlook and Microsoft Teams
- Record keeping expertise
- Fluent in Spanish and English
- Administrative skills
- Excellent Customer Service
- Customer support and assistance
- Critical thinking
- Working collaboratively
- People skills
- Effective customer communication
- Conflict Management
Affiliations
Volunteered to teach the 4th year LIU students compounding For the past 5 summers.
References
JoQuae Devonish - Manager (917) 797-0294
Carlos Uriolla - Pharmacist (917) 420-0341
Wilson Perez - Manager (914) 633-5696
Timeline
Client Care Coordinator
Best Choice Home Health Care
02.2021 - 06.2021
Participant Experience Manager
CenterLight Health System
09.2020 - 12.2020
Front Desk Coordinator
CenterLight Health System
02.2020 - 09.2020
Lead Pharmacy Technician
The Modern Chemist A Compounding Pharmacy
03.2013 - 02.2020
Some College (No Degree) - Phlebotomy
Hostos Community College of The City University of New York
Some College (No Degree) - Electrocardiograph Technology
Hostos Community College of The City University of New York