Codie Bennett
Eldred,PA
Summary
Accomplished Client Service Supervisor with a proven track record at Aveanna Healthcare, enhancing client satisfaction and streamlining operations. Skilled in delegation, supervision, and utilizing technology like GLS and Workday for efficiency. Demonstrates exceptional problem-solving and time management abilities, ensuring high-quality service delivery and improved operational outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Service Supervisor
Aveanna Healthcare
Kane, PA
04.2023 - Current
- Facilitated open lines of communication within the team to encourage collaboration and problem-solving efforts for complex cases.
- Implemented process improvements based on client feedback, ensuring continuous enhancement of services offered.
- Collaborated with other departments to address client needs, improving overall customer experience.
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
- Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
- Provided leadership, guidance and support to staff members.
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
- Assisted in scheduling staff shifts to ensure adequate coverage during all business hours.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Direct Care Worker
Aveanna Heathcare
Smethport, PA
09.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Direct Support Professional
Futures Rehabilitation Center
Bradford, PA
02.2009 - 04.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Education
Surgical Technologist
Great Lakes Medical School
Erie, PAHigh School Diploma -
Smethport Area High School
Smethport, PA06.2007
Skills
- Delegation and Supervision
- Self-Directed
- Multitasking
- Time Management
- Problem Resolution
- Financial Acumen
- Schedule Management
- Certified in CPR/AED
- Proficient in: GLS, Workday, Myunity, CellTrak, Compass, HHA Exchange, microsoft office, outlook express, excel
- ODP Certified Investigator
- ODP certifications
Certification
ODP as well as Certified Investigator
ability to show certifications.
Timeline
Client Service Supervisor
Aveanna Healthcare
04.2023 - Current
Direct Care Worker
Aveanna Heathcare
09.2020 - Current
Direct Support Professional
Futures Rehabilitation Center
02.2009 - 04.2023
Surgical Technologist
Great Lakes Medical School
High School Diploma -
Smethport Area High School