Tiffany Morneau
Waterbury,CT
Summary
Dynamic Senior Sales Executive with a proven track record at The Junkluggers, specializing in sales development and client relationship management. Excelled in negotiation, securing client loyalty through customized solutions, and mentoring teams towards exceeding sales targets. Achieved over a million dollars in annual sales, showcasing exceptional relationship selling and team development skills.
Overview
17
17
years of professional experience
Work History
Senior Sales Executive
The Junkluggers
06.2021 - Current
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Received recognition for achieving a million dollars in sales annually.
Customer Care Representative
Bozzuto’s
10.2018 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Hairstylist
Supercuts
04.2013 - 12.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Accounts Receivable Clerk
Crystal Rock, LLC
04.2007 - 03.2013
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Accounting And Business Management
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma - Mathematics And Computer Science
John F Kennedy High School
Waterbury, CT06.2006
Skills
- Sales Development
- Client Relationship Management
- Negotiation expertise
- Relationship selling
- Competitive Analysis
- Team Development
- Objection handling
- Goals and performance
- Cash Handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Sales Executive
The Junkluggers
06.2021 - Current
Customer Care Representative
Bozzuto’s
10.2018 - 06.2021
Hairstylist
Supercuts
04.2013 - 12.2019
Accounts Receivable Clerk
Crystal Rock, LLC
04.2007 - 03.2013
Accounting And Business Management
Naugatuck Valley Community College
High School Diploma - Mathematics And Computer Science
John F Kennedy High School
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