Tiffany Munoz Maldonado
Cibolo,TX
Summary
Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Squeeze
Squeeze Massage
07.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Maintained office supplies inventory, streamlining ordering processes to reduce costs.
- Trained new reception staff on procedures and software systems, fostering team development.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated appointment scheduling, optimizing daily calendars for staff and clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Childcare Team Lead
YMCA Of San Antonio
02.2022 - 07.2024
- Observed and monitored children's play activities.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Dressed children and changed diapers.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained organized and clean classroom and play areas.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Administered first aid and CPR in response to life-threatening situations.
- Filled out incident and accident reports and submitted to supervisor.
- Used training and medical supplies to examine injured people and administer first aid.
Sales Associate
Pacific Sunwear Of California Inc
12.2020 - 01.2022
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Education
Associate of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TX05-2024
Skills
- Problem-Solving
- Coordination and Teamwork
- Appointment Scheduling
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- CPR Certified
- Critical Thinking
- Adaptability and Flexibility
- Fluent in Spanish and English
- First Aid Certification
- Verbal and Written Communication
- Schedule Coordination
- Telephone Etiquette
- Incoming Call Reception
- Multitasking and Time Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Squeeze
Squeeze Massage
07.2023 - 02.2025
Childcare Team Lead
YMCA Of San Antonio
02.2022 - 07.2024
Sales Associate
Pacific Sunwear Of California Inc
12.2020 - 01.2022
Associate of Arts - Sociology
The University of Texas At San Antonio