Tiffany Muscolino
Port penn,DE
Summary
Recognized for improving customer resolution rates through collaboration with product development teams to address systemic issues, resulting in a significant decrease in complaints. Skilled in diagnostic testing, medical recordkeeping, and customer relationship management, demonstrating a strong ability to support both clinical and administrative functions.
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Bay Animal Hospital
Townsend, Delaware
07.2024 - 07.2024
- Developed surgical templates that improved procedural accuracy by 40%.
- Managed inventory to maintain optimal stock levels and support efficient use of medical supplies.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
Collections Specialist
Sallie Mae
08.2022 - 06.2024
- Achieved recognition as top collector for 90-day high-balance accounts by increasing resolution rates.
- Collaborated with product development team to identify and resolve systemic issues, leading to 35% decrease in customer complaints.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Customer Service Rep
Capital One Bank
12.2020 - 03.2022
- Resolved customer inquiries with a 90% first-contact success rate, enhancing customer satisfaction through effective communication.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with online banking access, password resets, and mobile app navigation
- Processed payment questions, billing disputes, and transaction research requests
Kennel Manager
Shady Beach Kennel & Grooming Salon
08.2019 - 12.2020
- Implemented health and safety protocols, including vaccination verification and sanitation procedures, while addressing pet owner concerns and providing updates on pets' well-being during their stay.
- Oversaw daily kennel operations, ensuring cleanliness and safety to enhance comfort for pets and clients.
- Supervised kennel staff, assigned daily tasks, and guided animal care routines.
- Coordinated bathing, brushing, and grooming appointments with salon customers.
- Trained staff on kennel standards, grooming salon procedures, and animal handling.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
Groomer
Shady Beach Kennel & Grooming Salon
07.2018 - 12.2020
- Delivered personalized grooming services for diverse dog breeds, ensuring adherence to breed standards and alignment with owner preferences.
- Cultivated client relationships by providing expert advice on grooming maintenance and pet care, while coordinating appointment scheduling to streamline workflow and minimize wait times.
- Coordinated appointment scheduling to maximize the number of pets serviced each day, so that multiple pets could be serviced efficiently without compromising the quality of service provided.
- Communicated with customers regarding their pet's needs and recommended additional services or products.
Veterinary Technician
Northeast Animal Hospital
10.2015 - 07.2019
- Performed diagnostic testing, including blood work and radiographs, and monitored and recorded vital signs to support accurate diagnosis and effective treatment.
- Assisted veterinarians with animal examinations and treatments, ensuring high standards of patient care, comfort, and safety during procedures and recovery.
- Educated pet owners on animal care, nutrition, and post-treatment instructions while managing medical supplies and medication inventory to enhance clinic operations.
Seasonal Stocker
Cabelas
01.2015 - 11.2015
- Stocked merchandise on sales floor to maintain product availability. across sales floor using Cabela’s replenishment standards
- Rotated seasonal inventory to support accurate merchandise presentation.
- Organized backroom inventory for efficient product access and rotation
- Organized stockroom zones for quick access and clean workflow.
- Inspected incoming shipments and matched items to receiving records
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Operated motorized equipment such as forklifts, pallet jacks, or order pickers.
- Maintained accurate inventory records through manual systems and or computerized databases.
Veterinary Technician
Lantana Veterinary Hospital
Hockessin, Delaware
01.2015 - 10.2015
- Conducted laboratory sample collection and processing, including blood, urine, and fecal testing, to facilitate timely diagnostic evaluation.
- Collected patient histories and recorded vital signs to ensure accurate diagnoses and maintain continuity of care.
- Delivered nursing care for hospitalized animals, including feeding, bathing, and wound care, while monitoring changes in condition.
Doggy Daycare & Kennel Staff
Limestone Veterinary Hospital
02.2012 - 01.2015
- Managed daily feeding schedules, administered medications and injections, and maintained accurate health records to ensure optimal care for animals.
- Conducted behavior and temperament assessments for safe group placement and assisted veterinary staff with patient handling during vaccinations, ensuring compliance with safety protocols.
- Evaluated dog interactions to identify and address potential behavioral issues. in daycare and took action to maintain a safe environment.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Managed the daily operations of doggie daycare, including scheduling, customer service, staff management and check in of all animals for proper vaccination status and health.
Education
Newcastle County Learning Center
Newark, DESkills
- Diagnostic testing
- Medical record management
- Surgical assistance
- Anesthesia monitoring
- Medication administration
- Client care management
Timeline
Veterinary Technician
Bay Animal Hospital
07.2024 - 07.2024
Collections Specialist
Sallie Mae
08.2022 - 06.2024
Customer Service Rep
Capital One Bank
12.2020 - 03.2022
Kennel Manager
Shady Beach Kennel & Grooming Salon
08.2019 - 12.2020
Groomer
Shady Beach Kennel & Grooming Salon
07.2018 - 12.2020
Veterinary Technician
Northeast Animal Hospital
10.2015 - 07.2019
Seasonal Stocker
Cabelas
01.2015 - 11.2015
Veterinary Technician
Lantana Veterinary Hospital
01.2015 - 10.2015
Doggy Daycare & Kennel Staff
Limestone Veterinary Hospital
02.2012 - 01.2015
Newcastle County Learning Center