Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Tiffany Myles

Georgetown

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

Chisholm Trail Pediatrics
01.2024 - Current
  • Managed patient appointments and scheduling to optimize office workflow and minimize wait times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Greeted patients and provided required paperwork to facilitate services.
  • Coordinated insurance verification processes, reducing claims rejections through thorough attention to detail.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Called patients to confirm scheduled appointments day in advance.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Administrative Assistant IV

Texas Department Of Transportation
05.2023 - 10.2023
  • Coordinated appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Composed correspondence, reports and meeting notes.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Sorting, compiling, typing, and distributing requisitions, contracts, orders, modifications
  • Processed and created documents for purchase orders and change orders.
  • Tracking status of requisitions, contracts, and orders using automated or manual files and through contacts with vendors, supply technicians, inventory managers, engineers
  • Analyzed open purchase order reports and communicated information to buyers and vendors.
  • Maintained all purchasing order documents and records, stamped vendor invoices and review complex requisitions

Special Education Administrative Assistant

Georgetown Independent School District
07.2019 - 04.2023
  • Scheduled and coordinated IEP meetings for multiple students daily, ensuring compliance with deadlines and legal requirements.
  • Made high volumes of outbound calls to parents, teachers, and service providers to arrange and confirm meetings.
  • Processed confidential student records, ensuring compliance with privacy regulations and district policies.
  • Facilitated communication between parents, teachers, and administrative personnel to support student needs.
  • Demonstrated strong communication and follow-up skills to ensure full attendance and timely completion of required paperwork.
  • Developed and maintained comprehensive databases for student information and appointment history.

Front Desk Administrator

TRC Solutions
01.2016 - 06.2019
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Coordinated appointment scheduling for multiple departments to optimize staff availability.
  • Maintained inventory of office supplies, reducing costs through effective vendor negotiations.
  • Resolved customer inquiries promptly, fostering positive relationships and enhancing satisfaction levels.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled sensitive information with discretion, maintaining client confidentiality at all times.

Logistics Assistant

KeHE Distributors LLC
01.2010 - 12.2016
  • Managed scheduling and calendar coordination for executives, optimizing time management and meeting efficiency.
  • Coordinated logistics operations to ensure timely delivery of goods and materials.
  • Monitored inventory levels, facilitating efficient stock management and reorder processes.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

Medical Assistant Diploma - Medical Assistant

Everest College - Chicago
06.2012

High School Diploma -

Lake Park
06.2005

Skills

  • HIPAA compliance
  • Patient demographics
  • Patient care and confidentiality
  • Workflow coordination
  • Appointment scheduling
  • Multi-line telephone system control
  • Insurance verification
  • Front desk operations
  • Customer service
  • Medical terminology
  • EMR / EHR
  • Appointment management

Certification

  • Project Management Foundations: Procurement 2023
  • Administrative Professional Foundations 2023

Skills

  • Reminder Calls
  • Administrative Procedures
  • Office Supplies and Inventory
  • Strong Organizational Skills
  • Computers and Technology

Timeline

Medical Administrative Assistant

Chisholm Trail Pediatrics
01.2024 - Current

Administrative Assistant IV

Texas Department Of Transportation
05.2023 - 10.2023

Special Education Administrative Assistant

Georgetown Independent School District
07.2019 - 04.2023

Front Desk Administrator

TRC Solutions
01.2016 - 06.2019

Logistics Assistant

KeHE Distributors LLC
01.2010 - 12.2016

High School Diploma -

Lake Park

Medical Assistant Diploma - Medical Assistant

Everest College - Chicago

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