Tiffany Nicodemus
Jacksonville,Florida
Summary
Skilled professional with experience in collections, customer service and data entry along with denial and appeals. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOLLOW-UP SPECIALIST II
Baptist Medical Center
11.2023 - Current
- Conducted regular audits of client interactions, identifying areas for improvement in service delivery and team performance.
- Improved customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Managed a large caseload of outstanding issues, prioritizing tasks effectively while maintaining strict deadlines.
- Implemented tracking systems to monitor the status of open cases, allowing for faster resolution and improved accountability.
- Credit balance, Auth Approval, Variance and Correspondence Reviews
- Revenue Cycle Operations
- Hospital billing
- Medical Insurance Experience, Government and Commercial
- Knowledge of CPT, ICD10, HCPCS and Modifiers Required
- CRCR Certification
Cash Posting Specialist
Nemours Children's Hospital
06.2022 - 11.2023
- Post payments (EOBs, EFTs, checks, credit cards) to patient accounts.
- Reconcile deposits with bank statements.
- Identify and resolve discrepancies or misapplied payments.
- Researched and resolved account discrepancies.
- Cash receipts, analyzing the remittance
CLINICAL SPECIALIST II
UF Health Shands Hospital
04.2020 - 06.2022
- Streamlined workflow processes within clinical teams by implementing innovative technologies and best practices that resulted in improved efficiency and reduced error rates.
- Gave presentations to conference attendees, clinicians, and administrators.
- Visited assigned accounts, identified, and trained clinical champions and established relationships with key decision makers.
- Enhanced clinical team performance by providing continuous training on new medical devices and procedures.
- Verifying AUTH
CHARGE FOLLOW UP
UF Health Shands Hospital
10.2016 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Denial And Appeals
- Collection/ Self pay
- Third party Contract
- Knowledge of CPT, ICD10, HCPCS and Modifiers Required
- Cash receipts, analyzing the remittance
- Post payments (EOBs, EFTs, checks, credit cards) to patient accounts.
- Work with the billing and collections team for adjustments or re-postings.
Education
Associate of Science -
Florida State College
Jacksonville, FL05.2015
High School Diploma - undefined
Beverly Insitute
Jacksonville, FL05.2008
Skills
- Epic Experience
- Influencing skills
- CRM software
- Customer service
- Time management
- Insurance portal Experience
- Social media monitoring
- Teamwork
Certification
CRCR Certification
Timeline
FOLLOW-UP SPECIALIST II
Baptist Medical Center
11.2023 - Current
Cash Posting Specialist
Nemours Children's Hospital
06.2022 - 11.2023
CLINICAL SPECIALIST II
UF Health Shands Hospital
04.2020 - 06.2022
CHARGE FOLLOW UP
UF Health Shands Hospital
10.2016 - 05.2020
High School Diploma - undefined
Beverly Insitute
Associate of Science -
Florida State College
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