Tiffany Noble
Millcreek,UT
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans, day-to-day activities and report development to measure progress. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Post-Closing Operations Manager
SECURITYNATIONAL MORTGAGE CO.
08.2007 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maintained monthly reporting of underwriting, closing, and collateral suspense to identify trends for training purposes.
- Compiled companywide performance information through report development for executive management.
Quality Control Auditor - Post Closing
MERIDIAS CAPITAL
01.2006 - 07.2007
- Provided written reports for senior management on underwriting discrepancies, errors and failure to adhere to product guidelines, closing/funding procedures and documents and compliance with federal and state regulations
- Identify training issues within mortgage operations and escalate those issues to management
- Verify document integrity and information through various fraud protection software programs
- Analyze loans containing confirmed misrepresentation through additional fraud specific audits to determine where the fraud originated and what further steps should be taken
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
Quality Control Auditor - Post Closing
SECURITYNATIONAL MORTGAGE CO.
10.2005 - 01.2006
- Verify document integrity and information specifically relating to fraud.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
Suspense Coordinator
SECURITYNATIONAL MORTGAGE CO.
05.2005 - 10.2005
- Streamlined workflow processes for improved efficiency and productivity in managing suspense account activities.
- Consistently met deadlines while managing multiple priorities, contributing to overall team success in meeting departmental objectives.
- Collaborated with cross-functional teams to resolve complex issues and prevent further occurrences of suspense-related discrepancies.
- Exhibited strong problem-solving skills, working collaboratively with team members to identify root causes and implement corrective actions for identified issues.
- Improved audit results by ensuring timely resolution of outstanding suspense items and maintaining accurate documentation.
- Ensured compliance with regulatory requirements by maintaining accurate records and supporting documentation for all suspense activities.
Retail Sales
NORDSTROM
01.2004 - 01.2005
- Increased retail sales by regularly promoting products and educating clients on their benefits.
- Participated in ongoing training sessions to stay current on industry trends and best practices for retail sales associates.
- Increased retail sales through expert knowledge of various skincare products and their benefits.
Executive Administrative Assistant/Office Manager
IMPACT PERFORMANCE MFG.
01.2000 - 01.2003
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Loan Processor/Originator/Office Manager
ACCESSWEST MORTGAGE
01.1999 - 01.2000
- Originated and processed conforming and non-conforming mortgage loans
- Solicited referrals through contractors and real estate agents
- Monitored all loan officers' monthly pipelines
- Maintained all financial records for the company.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Loan Processor/Originator/Office Manager
URBAN PROCESSING
01.1998 - 01.1999
- Contract processed conforming and non-conforming mortgage loans for multiple brokers in the Salt Lake area
- Developed marketing tools to attract new business
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Customer Service Representative
Nordstrom
06.1991 - 01.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Sociology
University of Utah
Salt Lake City, UT01.1995
Skills
- Experienced in providing the highest level of customer service in order to build and maintain relationships with customers
- Self-motivated with the ability to work well under pressure
- Excellent decision-making skills through analytical problem solving
- Exceptional organizational skills
- Thrives in a competitive and challenging environment
- Adept at development of processes and procedures for timely completion of projects
- Proficient in MS office applications
- Skilled in personnel management working with individuals from a wide variety of backgrounds
- Strong verbal and written communication skills
Industry
Operations Manager, Executive Administrative Assistant, Customer Service
Personal Information
Title: POST CLOSING OPERATIONS MANAGER
Timeline
Post-Closing Operations Manager
SECURITYNATIONAL MORTGAGE CO.
08.2007 - 01.2024
Quality Control Auditor - Post Closing
MERIDIAS CAPITAL
01.2006 - 07.2007
Quality Control Auditor - Post Closing
SECURITYNATIONAL MORTGAGE CO.
10.2005 - 01.2006
Suspense Coordinator
SECURITYNATIONAL MORTGAGE CO.
05.2005 - 10.2005
Retail Sales
NORDSTROM
01.2004 - 01.2005
Executive Administrative Assistant/Office Manager
IMPACT PERFORMANCE MFG.
01.2000 - 01.2003
Loan Processor/Originator/Office Manager
ACCESSWEST MORTGAGE
01.1999 - 01.2000
Loan Processor/Originator/Office Manager
URBAN PROCESSING
01.1998 - 01.1999
Customer Service Representative
Nordstrom
06.1991 - 01.1998
Sociology
University of Utah