Tiffany Nona
Fresno,CA
Summary
Methodical and results-driven Premium Auditor recognized for exceptional productivity and efficient task completion. Specializing in risk assessment, financial analysis, and regulatory compliance, consistently delivers thorough audits and precise reporting. Proven track record in navigating complex audits through strong communication, problem-solving, and time management skills, alongside a deep understanding of auditing procedures and compliance standards. Known for analytical acumen and a commitment to enhancing operational efficiency, with valuable experience in examining financial records to identify potential risks while mentoring fellow auditors to achieve career aspirations.
Overview
23
23
years of professional experience
Work History
Senior Elite Premium Auditor Remote
EXL
04.2018 - 10.2025
- Conducted detailed audits of insurance policies, workers comp, general liability, and auto policies for compliance and accuracy.
- Reviewed financial documents to identify discrepancies and potential risks.
- Collaborated with insurance agents to gather necessary documentation for audits.
- Trained junior auditors on best practices in premium auditing and efficient auditing techniques.
- Certified Mentor
- Developed efficient auditing processes to enhance workflow and accuracy.
- Directed completion of planned audits, assessed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Conducted on-site audits of businesses to evaluate their insurance needs.
- Collected data from policyholders, including payroll information and sales figures.
- Presented audit outcome to insured and discuss variances, going over in depth the results.
- Analyzed financial statements and insurance documentation for accuracy and completeness.
Liability and Bodily Injury Adjuster
Allstate Insurance Company
05.2015 - 03.2016
- Investigation of automobile accidents determining liability.
- Effectively determining the loss within Texas legal statutes.
- Settle Property damage claims/total loss and bodily injury claims.
- Schedule inspections and estimation of damages to vehicle.
- Organizing from start to finish vehicle repairs, working closely with repair facilities.
- Communicate liability decision with policy holders and claimants.
- Consistently exceeding goals set forth by organization.
Claims Subrogation Specialist
Allstate Insurance Company
07.2014 - 05.2015
- Handle claim files to subrogate with TPC/ send demands for payments.
- Collection of monies owed to Allstate Insurance Company after determination of liability.
- Maintaining a connection with the customer by understanding and meeting their needs concerning deductible and follow up as necessary.
- Consistently exceeding goals set forth by organization.
Training Manager/ Property & Casualty Agent
Automobile Club of Southern California & AAA Texas
06.2002 - 06.2012
- Led accomplished teams of sales agents managing teams from 8-30 employees at one time.
- Presidents club member
- Top sales performer attending conference and sales performance bonus trips
- Closed an average of 40 new sales per week
- Modeled exceptional customer service skills.
- Oversaw training programs for staff, fostering a culture of continuous development and excellence.
- Directed operational strategies to enhance member engagement and satisfaction.
- Implemented process improvements that streamlined service delivery across multiple locations.
Education
Associate of Arts Degree -
Fresno City College
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Next Gen system
- Premium auditing
- Industry trends awareness
- Policy interpretation
- Data interpretation
- Accounting expertise
Accomplishments
- Awarded Most Valuable Team Member in 2015 for exceeding goals set forth by organization/ coaching team members and supporting management.
- Promoted to Insurance Business Manager to lead 2 offices and trained all new incoming sales agents in the state of Texas.
- Managed accounts of more than 300 policy holders each quarter.
Timeline
Senior Elite Premium Auditor Remote
EXL
04.2018 - 10.2025
Liability and Bodily Injury Adjuster
Allstate Insurance Company
05.2015 - 03.2016
Claims Subrogation Specialist
Allstate Insurance Company
07.2014 - 05.2015
Training Manager/ Property & Casualty Agent
Automobile Club of Southern California & AAA Texas
06.2002 - 06.2012
Associate of Arts Degree -
Fresno City College