Stephanie Lambert
High Point,NC
Summary
Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Experienced with financial auditing, risk assessment, and compliance. Utilizes analytical skills and attention to detail to review and improve financial policies. Track record of ensuring regulatory adherence and uncovering potential discrepancies efficiently.
Professional with strong expertise in auditing, risk assessment, and compliance. Proven ability to deliver accurate evaluations and financial reviews, ensuring thoroughness and integrity. Skilled in team collaboration and adaptable to changing requirements. Strong analytical abilities, attention to detail, and excellent communication skills drive impactful results.
Professional auditor skilled in evaluating financial records and ensuring compliance with industry standards. Adept at identifying discrepancies and implementing corrective measures. Highly collaborative, reliable, and adaptable to changing requirements, with strong analytical and communication skills.
Overview
23
23
years of professional experience
Work History
Premium Auditor
Interstate Audit LLC
04.2025 - Current
- Conducted comprehensive audits to assess premium accuracy and compliance with industry standards.
- Evaluated risk exposure by analyzing financial data and policy details for assigned accounts.
- Collaborated with underwriters to identify discrepancies and recommend corrective actions for improved accuracy.
- Developed detailed reports summarizing audit findings, ensuring clarity and actionable insights for stakeholders.
- Streamlined audit processes by implementing new tools, enhancing efficiency across audit operations.
- Led initiatives to improve audit methodologies, resulting in increased consistency and reliability of results.
- Improved client satisfaction by delivering timely and accurate audit reports, addressing inquiries, and providing clear recommendations.
- Maintained up-to-date knowledge of industry practices by attending seminars, workshops, and networking events relevant to premium auditing.
- Demonstrated strong organizational skills by effectively managing time and resources to meet strict deadlines for multiple audits simultaneously.
- Identified discrepancies in data entry, corrected errors, and ensured compliance with applicable laws and regulations.
- Enhanced audit accuracy by conducting thorough premium audits and analyzing financial records.
- Achieved high levels of accuracy in calculating premiums owed using established rating plans and classifications guidelines.
District Marketing Manager
LeafFilter
02.2023 - 04.2025
- Developed and executed comprehensive marketing strategies to enhance brand visibility across multiple districts.
- Collaborated with cross-functional teams to align marketing initiatives with sales objectives and operational goals.
- Analyzed market trends to identify opportunities for growth and improve campaign effectiveness.
- Managed budgets effectively, ensuring optimal allocation of resources for promotional activities.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Managed cross-functional teams for successful product launches and promotional events.
- Mentored junior team members, providing guidance on best practices in marketing strategy development and execution.
- Championed corporate social responsibility initiatives, aligning company values with community engagement opportunities for positive PR outcomes.
Assistant Store Manager/Store Manager
Big Lots Stores, Inc.
01.2018 - 02.2023
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Total ownership of all hiring in the store.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Implemented successful business strategies to increase revenue and target new markets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance service delivery and operational efficiency.
Freight Processing Manager
Big Lots Stores, Inc.
01.2015 - 01.2018
- Responsible for weekly freight truck processing from truck to sales floor.
- Staffed and trained all Freight processing Associates as well as conducting their Annual Appraisals on the Freight team.
- Monitored, evaluated and reviewed daily employee performance data and production targets for high-volume processing work.
- Reviewed nonconforming products with QA managers to meet daily production schedules.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed production reports to improve workflow and pre-production processes.
- Streamlined processing workflows to enhance operational efficiency and reduce turnaround times.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Front End Customer Service Manager
Big Lots Stores, Inc.
01.2010 - 01.2015
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Big Lots Stores, Inc.
12.2002 - 01.2010
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Southwest Senior High School
North Carolina06.1997
Skills
- POS Systems
- Strategic Merchandising
- Problem-Solving
- Mentoring and Coaching
- Retail Operations
- Marketing and Promotions
- Team Building and Leadership
- Shift Scheduling
- Work Planning and Prioritization
- Industry trends awareness
- Auditing principles
- Time management
- Multitasking and organization
- Accounts payable
- Microsoft office
- Bank reconciliation
- Customer service
- Bookkeeping
Timeline
Premium Auditor
Interstate Audit LLC
04.2025 - Current
District Marketing Manager
LeafFilter
02.2023 - 04.2025
Assistant Store Manager/Store Manager
Big Lots Stores, Inc.
01.2018 - 02.2023
Freight Processing Manager
Big Lots Stores, Inc.
01.2015 - 01.2018
Front End Customer Service Manager
Big Lots Stores, Inc.
01.2010 - 01.2015
Sales Associate
Big Lots Stores, Inc.
12.2002 - 01.2010
High School Diploma -
Southwest Senior High School
Education and Training
other