FRANCINE E. HAWKINS
High Point,NC
Summary
Detail-oriented claims and administrative specialist with 20+ years of experience supporting insurance, financial, and customer service operations. Proven in claims setup, correspondence preparation, payment tracking, invoice reconciliation, data entry accuracy, and confidential record management. Recognized for reliability, organization, and deadline compliance.
Overview
18
18
years of professional experience
Work History
Head Administrator / Office Manager
Barker Claims Services
01.2018 - Current
- Set up new insurance claims and prepared acknowledgment, coverage, and closing correspondence.
- Tracked and reconciled invoices, billing discrepancies, and client payments to ensure timely settlement.
- Verified insured information and provided accurate claim status updates.
- Processed claim closures and transmitted documentation to insurance carriers.
- Supported field adjusters with backend documentation, time logs, and notices.
- Maintained confidential claim files and office operations.
Financial Services Specialist
Premier Federal Credit Union
01.2016 - 01.2017
- Processed payments, transfers, wire documentation, and account updates.
- Prepared and sent correspondence to members and external institutions.
- Handled ACH disputes, fraud documentation, stop payments, and fee adjustments.
- Assisted with loan applications and account documentation.
- Analyzed member financial needs, providing tailored solutions to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline financial service processes and improve workflow efficiency.
- Implemented innovative strategies to promote new products, increasing member engagement and usage rates.
Box Office Supervisor / Concessions Manager
Carolina Theatre
01.2013 - 01.2016
- Managed customer correspondence, payments, refunds, and scheduling.
- Balanced daily cash and credit receipts and prepared closing reports.
- Supervised staff, delegated duties, and maintained accurate records.
Call Center Representative
Teleperformance
01.2010 - 01.2012
- Set up service appointments, resolved discrepancies, and documented accounts.
- Retention Department: maintained customer base, reestablished services, set new accounts.
- Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently.
- Utilized CRM software to document interactions, ensuring accurate records and follow-up actions for customer satisfaction.
Product Process Specialist
Best Buy
01.2008 - 01.2011
- Managed accounts payable/receivable, invoice coding, reconciliation, and discrepancy resolution.
- Streamlined product lifecycle processes to enhance operational efficiency.
- Collaborated with cross-functional teams to develop and implement process improvements.
Education
BBA - Computer And Information Systems
Baruch College
New York (City), NY05.1999
Skills
- Claims Administration
- Claims Setup
- Insurance Correspondence
- Invoice & Payment Tracking
- Deductible & Settlement Processing
- Data Entry Accuracy
- Customer Communication
- Confidential Records
- Billing Reconciliation
- Document Management
- Microsoft Word, Excel, PowerPoint
- AS400
- SAP
- Microsoft Word
- Excel
- PowerPoint
Timeline
Head Administrator / Office Manager
Barker Claims Services
01.2018 - Current
Financial Services Specialist
Premier Federal Credit Union
01.2016 - 01.2017
Box Office Supervisor / Concessions Manager
Carolina Theatre
01.2013 - 01.2016
Call Center Representative
Teleperformance
01.2010 - 01.2012
Product Process Specialist
Best Buy
01.2008 - 01.2011
BBA - Computer And Information Systems
Baruch College