LANEYA TERRY
High Point,NC
Summary
Dedicated and versatile professional with experience across healthcare, dental, and retail environments. Proficient in client advocacy, insurance verification, billing, administrative support, and customer service. Experienced in team supervision, staff training, and compliance with HIPAA and organizational standards. Recognized for strong communication, problem-solving, and organizational skills that enhance efficiency and client satisfaction. Open to relocation for the right opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SHIFT SUPERVISOR
Starbucks Coffee Company
06.2025 - Current
- Accomplish store objectives by supervising staff, organizing work processes, and enabling employee success through coaching and hands-on assistance. Organize opening and closing duties, oversee cash handling, and ensure health, safety, and sanitation compliance. Act as a Keyholder, maintaining responsibility for store security, safe access, and adherence to opening and closing protocols. Set a positive example for the shift team, anticipate customer and store needs, and maintain a calm demeanor during high-volume periods. Deliver outstanding service by greeting customers, answering questions, and resolving issues. Delegate tasks to team members to maintain the Starbucks experience. Conduct regular audits of supplies and merchandise, reconcile discrepancies, and coordinate deliveries to meet store demands.
TREATMENT COORDINATOR
North Point Dental Associates
04.2025 - 05.2025
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders. Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services. Answered phone calls, provided office information, and directed calls to staff. Adhered to HIPAA guidelines to protect patient privacy and used Dentrix for office operations. Communicated with insurance companies to dispute unpaid claims, verify coverages, and managed billing for timely, accurate payments.
PATIENT SERVICE REPRESENTATIVE - FLOAT
UDA Dental
04.2024 - 03.2025
- Welcomed patients across multiple offices, maintained policies and procedures, and managed front office duties. Scheduled and confirmed appointments for providers, filed insurance claims, and followed up on outstanding claims. Reviewed treatment plans, explained fees, discussed payment options, and trained new employees for success within the company.
INPATIENT CERTIFIED PHARMACY TECHNICIAN
Cone Health
07.2023 - 01.2024
- Calculated dosages, filled prescriptions, and prepared labels with accuracy. Resolved issues with Pyxis machines and BD systems, answered calls from providers, and restocked pharmacy carousels. Prepared packaging and labels, verified dosage accuracy, completed cart fills and pyxis replenishments, and trained new employees for success within the company.
PATIENT ACCESS ADVOCATE II
Cone Health System
01.2023 - 07.2023
- Greeted patients, verified demographics, processed insurance information, and scheduled appointments. Documented no-shows, followed policy procedures, and managed copayments. Maintained accurate patient records in Epic, retrieved voicemails, and provided clerical support to clinical staff.
Education
Certificate - Real Estate Coursework
Superior School of Real Estate
Greensboro, NC11-2025
Certificate of Completion - Pharmacy
Cone Health Pharmacy Technician Academy
Greensboro, NC11.2023
Skills
- Customer Service
- Administrative Support
- Organization
- Attention to Detail
- Retail Sales
- Staff Coaching
- Cash Handling
- Epic software proficiency
- Insurance Verification
- Billing
- Patient Advocacy
- Microsoft Office/Google Docs
- Document management
- Cash handling
- Employee training
- Scheduling coordination
Certification
NC Real Estate Broker License - December 2025
Timeline
SHIFT SUPERVISOR
Starbucks Coffee Company
06.2025 - Current
TREATMENT COORDINATOR
North Point Dental Associates
04.2025 - 05.2025
PATIENT SERVICE REPRESENTATIVE - FLOAT
UDA Dental
04.2024 - 03.2025
INPATIENT CERTIFIED PHARMACY TECHNICIAN
Cone Health
07.2023 - 01.2024
PATIENT ACCESS ADVOCATE II
Cone Health System
01.2023 - 07.2023
Certificate - Real Estate Coursework
Superior School of Real Estate
Certificate of Completion - Pharmacy
Cone Health Pharmacy Technician Academy