Tiffany Norris
Kansas City,KS
Summary
Experienced Probation Officer effective at managing difficult cases and making sound, educated decisions. Creative and practical problem solver.
Overview
13
13
years of professional experience
Work History
Probation Officer
Northland Dependency Services LLC
Liberty MO
12.2022 - Current
- Completed reports on behalf of court and associated legal entities.
- Maintained compliance with all legal statutes, policies and procedures.
- Conducted investigations into violations and other allegations.
- Coordinated community and job placement resources.
- Supervised offenders to reduce risk to community.
- Referred felony and misdemeanor offenders to necessary community resources.
- Suggested special community service rehabilitation programs to help further support offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Arranged substance abuse rehabilitation for offenders.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
Case Manager
Geo Group
Leavenworth KS
11.2021 - 08.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Shift Supervisor
Geo Group
Leavenworth, KS
09.2020 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, and safety strategies during shifts.
- Process the arrival and departure of residents.
- Performed in person and phone accountabilities.
- Handled any medical emergencies that arose.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Gate Keeper Supervisor
Hirschbach Motor Lines
Edwardsville KS
04.2018 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Security Officer
Allied Universal Security Services
Kansas City MO
07.2014 - 08.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Correctional Officer
Lansing Correctional Facility
Lansing KS
05.2011 - 06.2013
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Associate of Applied Science - Criminal Justice
Brown Mackie College - Salina
Salina, KSSkills
- Supervising Residents
- Trained in Defensive Tactics
- Work Release
- Risk and Needs Assessments
- Intake Procedures
- Adult Probation
- Crisis Intervention Techniques
- Court Procedures
- Community Service Programs
- Community Resources
- Report Writing
- Verbal and Written Communication
Timeline
Probation Officer
Northland Dependency Services LLC
12.2022 - Current
Case Manager
Geo Group
11.2021 - 08.2022
Shift Supervisor
Geo Group
09.2020 - 11.2021
Gate Keeper Supervisor
Hirschbach Motor Lines
04.2018 - 03.2020
Security Officer
Allied Universal Security Services
07.2014 - 08.2016
Correctional Officer
Lansing Correctional Facility
05.2011 - 06.2013
Associate of Applied Science - Criminal Justice
Brown Mackie College - Salina