Tiffany N. Perdue
Garner,North Carolina
Summary
Knowledgeable technical trainer with strong background in clinical application support and history of facilitating seamless integration of healthcare technologies. Successfully collaborated with cross-functional teams to enhance user satisfaction and operational efficiency. Demonstrated expertise in troubleshooting and training, ensuring optimal performance and user competency. Skillful at breaking down technical concepts into easy-to-learn content and supporting learners with different skill levels. Eager to contribute strong communication skills and technical expertise in a training-focused role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CLINICAL APPLICATIONS SPECIALIST II
BIOMERIEUX, INC.
03.2018 - Current
- Led onboarding and technical training for 12+ employees across three customer support teams, ensuring rapid skill development and consistent knowledge transfer.
- Designed and implemented training calendars to align learning objectives across teams, improving onboarding efficiency and training consistency.
- Delivered targeted technical instruction that increased support resolution accuracy by 20%, enhancing team performance and customer outcomes.
- Designed competency-based assessments to measure new hire proficiency, identify knowledge gaps, and tailor training approaches to improve overall performance and readiness.
MEDICAL TECHNOLOGIST II (PRN)
UNC JOHNSON HOSPITAL- CLAYTON
05.2007 - Current
- Skilled in the daily operation and preventive maintenance of the Siemens Atellica Analyzer, supporting chemistry and immunoassay testing workflows and ensuring system reliability and quality performance.
- Performed patient hematology testing using the Beckman Coulter DxH 900, ensuring accurate and timely results in accordance with laboratory protocols.
MICROBIOLOGY SPECIALIST
FEDERAL MEDICAL CENTER, BUREAU OF PRISONS
07.2016 - 03.2018
- Collaborated with the Antimicrobial Stewardship Committee, developing protocols to standardize infection identification and treatment practices.
- Contributed to the Recidivism Committee, creating public health initiatives connecting formerly incarcerated individuals to care for chronic and infectious diseases.
- Trained new employees in a clinical microbiology laboratory, ensuring adherence to technical procedures, quality standards, and compliance requirements.
LABORATORY IMPROVEMENT CONSULTANT
NORTH CAROLINA LABORATORY OF PUBLIC HEALTH
06.2010 - 07.2016
- Designed and delivered workshops, online tutorials, and web-based training sessions to educate healthcare professionals on clinical microbiology and professional skills, improving knowledge transfer and training accessibility.
- Online trainings: https://slph.ncpublichealth.com/labimprovement/labtraining.asp.
- Served as a consultant to local health departments on sexually transmitted diseases (STDs) and microbiology testing, ensuring laboratory compliance across 100 county facilities.
Education
Bachelor of Science - Clinical Laboratory Science
East Carolina University
Greenville, NCSkills
- Clinical workflow optimization
- Customer support
- Competency-based training and assessment
- Onboarding and employee development
- Classroom and virtual facilitation
- Learning needs analysis
Affiliations
Black Women in Clinical Research
Triangle Women in STEM
Certification
- Certified Laboratory Scientist (#221331), American Society of Clinical Pathology
- NC Certified Training Specialist, National Association of Government Training and Development
Timeline
CLINICAL APPLICATIONS SPECIALIST II
BIOMERIEUX, INC.
03.2018 - Current
MICROBIOLOGY SPECIALIST
FEDERAL MEDICAL CENTER, BUREAU OF PRISONS
07.2016 - 03.2018
LABORATORY IMPROVEMENT CONSULTANT
NORTH CAROLINA LABORATORY OF PUBLIC HEALTH
06.2010 - 07.2016
MEDICAL TECHNOLOGIST II (PRN)
UNC JOHNSON HOSPITAL- CLAYTON
05.2007 - Current
Bachelor of Science - Clinical Laboratory Science
East Carolina University