TIFFANY PADGETT-JOHNSON
Jessup,MD
Summary
Human resources leader with experience in employee relations, HR operations, workforce planning, and HRIS administration. Advises managers and executives on engagement improvement, performance management, and regulatory compliance. Leads large-scale employee transitions while maintaining business continuity and data accuracy.
Overview
13
13
years of professional experience
Work History
Director – Human Resources
Infinite Computer Solutions, Inc.
11.2025 - Current
- Provide strategic HR leadership aligned with organizational goals, workforce needs, and business objectives.
- Develop, implement, and administer HR policies, procedures, and programs to promote consistency, compliance, and operational effectiveness.
- Serve as a trusted advisor to executive leadership and managers on employee relations, performance management, workplace policies, and organizational matters.
- Led employee relations initiatives focused on conflict resolution, disciplinary actions, workplace investigations, and addressing performance-related concerns.
- Ensure compliance with federal, state, and local employment laws, regulations, and organizational policies.
- Oversaw compensation, benefits, employee recognition, and wellness programs, enhancing employee satisfaction and retention.
- Led four successful strategic employee rebadge initiatives, seamlessly transitioning 1,200 employees while ensuring business continuity
- Managed performance management programs, including goal setting, performance evaluations, corrective actions, and employee development initiatives.
- Develop and implement employee engagement, retention, professional development, and organizational development initiatives.
- Advise leadership on workforce planning, organizational structure, succession planning, and change management.
- Oversee HR operations, HRIS administration, personnel records, reporting, and workforce analytics.
- Support organizational change initiatives and ensure effective communication and implementation of HR-related changes.
Sr. Human Resources Manager
Infinite Computer Solutions, Inc.
04.2024 - 10.2025
- Led a team of 6 as the Sr. HR Manager for Infinite Computer Solutions and its subsidiaries, overseeing talent acquisition and employee development initiatives.
- Managed complex employee relations and mediated disputes for a workforce of over 3,000 employees; designed targeted programs that increased employee engagement scores by 15%.
- Managed performance appraisal systems for 2,000+ employees and developed targeted training programs, contributing to a 15% increase in employee satisfaction scores.
- Conducted quarterly audits to ensure compliance with all employment regulations, resulting in a 100% pass rate on audits and improved employee trust in HR processes.
- Oversaw the processing of 150+ workforce personnel actions monthly, including promotions, transfers, and terminations, using HRIS systems to maintain 99% data accuracy.
- Managed ADP and HRIS systems, ensuring compliance with HR regulations for the office of 100+ employees.
- Processed 200+ I-9 forms monthly, ensured E-Verify compliance, and coordinated benefits enrollment for 100+ employees using HRIS software.
Human Resources Manager
Infinite Computer Solutions, Inc.
04.2022 - 03.2024
- Managed HR operations for Infinite Computer Solutions and subsidiaries, ensuring alignment with business objectives.
- Oversaw implementation, coordination, and administration of human resources functions, directing staff in recruitment, employee relations, compensation, benefits administration, payroll, regulatory compliance, policy development, and employee engagement to enhance overall HR effectiveness.
- Acted as a strategic advisor and change agent collaborating with senior leadership on the rollout of HR programs.
- Led projects supporting subsidiary HR counterparts, facilitating best practices and consistency across HR initiatives.
- Anticipated future HR trends and identify innovative opportunities and programs to drive HR strategy.
Assistant Human Resources Manager
Infinite Computer Solutions, Inc.
11.2021 - 03.2022
- Led the HR program for the integration of Zyter, Inc. and acquisition of Casenet, LLC.
- Managed complex HR programs and projects, developing innovative concepts and methods that enhanced overall program effectiveness.
- Investigated and counseled employees and management on allegations of misconduct, workplace violence, poor performance, discrimination, and harassment to maintain a safe and compliant work environment.
- Advised on complex leave management issues with consideration of FMLA, ADA, and the interactive process.
- Provided support, resources, and expertise on HR programs and processes to subsidiary HR counterparts.
- Liaised with internal stakeholders and subsidiary HR counterparts to facilitate consistent communication on HR decisions, ensuring alignment across the organization.
- Performed routine and ad hoc HR reporting and analysis.
Human Resources Generalist
Infinite Computer Solutions, Inc.
05.2019 - 11.2021
- Provided personnel policy and procedural guidance to employees and managers on a broad range of HR issues to include staffing and selection, organizational structure, performance management and evaluation, labor relations and collective agreements, employee development, adverse action, and grievance procedures
- Assisted with recruitment process by coordinating job postings; reviewing resumes; performing reference checks and telephone interviews
- Managed the onboarding and off-boarding processes to include leading new hire orientation
- Coordinated open enrollment and facilitated training sessions for employee benefits programs, enhancing employee understanding and participation
- Maintained employee personnel records, handbook, and standard operating procedures for major HR processes, supporting accountability and business continuity
- Administered and audited bi-weekly payroll processing
- Led data integrity by creating and reviewing HR reporting on a regular basis to include: strength reports, promotion panel results, staffing complements, and performance metrics
- Created payroll process improvement mechanisms reducing overall labor costs by 16%
- Managed organizational survey to assess performance needs, achieving a 32% response rate from core stakeholders to inform HR initiatives
Talent Advisor
Kelly Government Solutions (Prime Contractor to National Institute of Health)
12.2017 - 04.2019
- Managed healthcare staffing requests, overseeing recruiting, submittal, and performance management processes to ensure timely fulfillment of staffing needs
- Conducted healthcare candidate interviews
- Led Occupational Health Project to ensure staff employed in high risk contamination areas received required vaccinations and medical testing necessary to keep them safe from disease (efforts resulted in 92% compliance rate)
- Coached partners on HR topics, including staffing requests and performance management, enhancing understanding and compliance within the organization
- Collaborated with business partners to ensure compliance with all relevant regulations, laws, contractual standards and company policies
- Analyzed contractual proposals and non-disclosure agreements for compliance and clarity
- Initiated, maintained, and tracked files related to the completion of monthly progress reports, semi-annual Quarterly Control Surveys, and employment status in Excel and on SharePoint
- Provided human capital management advisory services to 14 small business partners, supporting their HR needs across multiple service areas and ensuring alignment with organizational goals
Human Resources Assistant
Jones Networking
09.2017 - 12.2017
- Collaborated with managers to plan and execute new employee orientation and training sessions, improving onboarding experience
- Managed the on-boarding and off-boarding of staff, created and maintained employee files
- Provided administrative support to the HR Generalist and HR team members
- Developed and implemented strategies for identifying, developing, and retaining talented staff, enhancing overall workforce quality
- Devised creative incentive and morale-boosting programs, including special events and a tiered awards structure, which enhanced employee satisfaction and retention of high performers
Senior Human Resources Generalist
Washington Metropolitan Area Transit Authority
08.2013 - 08.2017
- Lead recruitment for assigned business units by implementing strategic sourcing methods, screening candidates, partnering with hiring managers on role requirements, and managing job requisitions in the ATS.
- Conducted 130 monthly interviews and coached employees in conflict resolution to foster a supportive work environment.
- Solicited employee input to modify Attendance Point System and implement rewards in employee recognition events, resulting in a 59 percent drop in absenteeism.
- Developed 400+ work improvement plans to boost employee engagement and supported employees facing termination due to performance issues.
- Participated in Labor Management Meetings ensuring policies and procedures complied with the Collective Bargaining Agreement and employment regulations
- Researched compensation trends and conducted wage surveys to ensure competitive wage structure.
- Provided technical advice and leadership to two HR assistants
Education
Master's Degree - Management with a specialization in Human Resources
University of Maryland University College
MD08-2015
Bachelor's Degree - Business Administration with a concentration in Human Resources
Frostburg State University
Frostburg05-2010
Skills
- HRIS administration
- HRIS management
- ADP
- Data Analysis
- Microsoft Office Suite
- Strategic Presentations
Personal Information
Title: Human Resources Director
Timeline
Director – Human Resources
Infinite Computer Solutions, Inc.
11.2025 - Current
Sr. Human Resources Manager
Infinite Computer Solutions, Inc.
04.2024 - 10.2025
Human Resources Manager
Infinite Computer Solutions, Inc.
04.2022 - 03.2024
Assistant Human Resources Manager
Infinite Computer Solutions, Inc.
11.2021 - 03.2022
Human Resources Generalist
Infinite Computer Solutions, Inc.
05.2019 - 11.2021
Talent Advisor
Kelly Government Solutions (Prime Contractor to National Institute of Health)
12.2017 - 04.2019
Human Resources Assistant
Jones Networking
09.2017 - 12.2017
Senior Human Resources Generalist
Washington Metropolitan Area Transit Authority
08.2013 - 08.2017
Master's Degree - Management with a specialization in Human Resources
University of Maryland University College
Bachelor's Degree - Business Administration with a concentration in Human Resources
Frostburg State University