Tiffany Padilla
Centreville,VA
Summary
Results-driven healthcare professional with over five years of experience in billing reconciliation, patient customer support, and customer service. Proven track record of improving operational efficiency and customer satisfaction. Bilingual in Spanish and English, with strong organizational and interpersonal skills. Eager to apply skills to a new environment to optimize operations and contribute to achieving company objectives.
Overview
10
10
years of professional experience
Work History
After School Specialist/Summer Camp Counselor
Ormond Stone Middle School
Fairfax County, VA
11.2023 - Current
- Assist in developing and executing after-school and camp programs, resulting in a 20% increase in student participation
- Communicate effectively with parents and school staff to foster a collaborative environment to support the educational goals and the well being of students
- Provide training to new employees every month on ASP structure and clubs, monitoring student behavior, and county safety policies
- Manage administrative tasks, including answering phone calls, tracking attendance, and maintaining records, resulting in 40% reduction in administrative errors.
Team Lead Billing Reconciliation Specialist
North American Partners in Anesthesia
Remote
12.2020 - 11.2023
- Retrieved and compiled patient medical records from facilities to ensure a proper and 99% accurate billing process while maintaining a 1-day lag
- Led a team in gathering and recording missing information, reporting to management and successfully resolving 200 billing discrepancies in a quarter
- Responsible for engaging with providers and facility personnel on a daily basis to verify medical procedures and minimize turnaround time within 5 business days of month-end close
- Scanned and imported records in the appropriate billing systems to update patient profiles and maintained documentation accessible only to authorized staff in compliance with HIPAA
- Audited daily reports using excel spreadsheets for special cases and summarized findings and recommendations for improvements.
Medical Receptionist/Assistant
Comprehensive Urgent Care
Herndon, VA
02.2019 - 10.2020
- Promoted for exceptional organizational and customer service skills, contributing to a 120% increase in patient volume retention
- Handled administrative tasks such as providing support to staff and office management with photocopying documents, filing records, and organizing paperwork
- Collected patient demographic and verified patient insurance information and coverage while keeping a 98% accuracy inputting data into EHR systems ensuring up-to-date records
- Assisted healthcare provider with clinical tasks such as taking vital signs, recording medical histories, and preparing examination rooms for patient visits
- Maintained patients records, both electronically and paper format, ensuring accuracy, confidentiality and compliance with regulations such as HIPAA.
Sales Associate/MIT
Forever 21
Fairfax, VA
05.2014 - 12.2018
- Monitored sales activities to ensure that customers received superior service and accurate cash handling experience
- Delivered excellent customer service by assisting with inquiries, locating merchandise, processing returns/exchanges and resolving issues or complaints
- Trained and onboarded 10 new employees on store procedures, sales, up-selling, inventory processing and cash handling with all trainees exceeding performance expectations within 2 months
- Consistently exceeded monthly targets in sales by 15% by implementing new sales strategies and promotions.
Education
Criminal Justice -
Northern Virginia Community College
Manassas, VA01.2017
General Studies, Advanced Diploma -
Westfield High School
Chantilly, VA06.2014
Skills
- Microsoft Office Products
- EMR/EHR Management
- Adobe Acrobat
- Document Management
- Interpersonal Skills
- Time Management
- Training and Development
- Organizational Skills
- Auditing
- Data Entry and Record Keeping
- Problem Solving
- Attention to Detail
Timeline
After School Specialist/Summer Camp Counselor
Ormond Stone Middle School
11.2023 - Current
Team Lead Billing Reconciliation Specialist
North American Partners in Anesthesia
12.2020 - 11.2023
Medical Receptionist/Assistant
Comprehensive Urgent Care
02.2019 - 10.2020
Sales Associate/MIT
Forever 21
05.2014 - 12.2018
Criminal Justice -
Northern Virginia Community College
General Studies, Advanced Diploma -
Westfield High School
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