Tiffany Parker
Corbin,KY
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Proven track record of maintaining efficient office operations. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Secretary
First United Methodist Church Of London, KY
03.2020 - Current
- Assisted callers/visitors with locating available resources to suit their current needs or urgent situation.
- Volunteered to help with special projects of varying degrees of complexity, such as clothing and toy drives.
- Monitored and evaluated community services for effectiveness and impact. The information was reported to the pastor and Serve Team.
- Distributed food to individuals in need via the church food pantry.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and updated membership rosters, church documents and basic reports.
- Developed and maintained relationships with community organizations and agencies.
Office Manager
Tim Hitt Painting
06.2010 - 11.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw office inventory
- Created, maintained and updated filing systems for paper and electronic documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Designed and distributed physical and digital marketing materials, including but not limited to fliers, customer coupons, advertisements, and business cards.
Education
Bachelor of Science - Psychology With Minor in Human Services
05.2023
- Relevant Coursework: Case Management, Individual & Family Assessment, Survey of Human Services, Group and Organizations in Social Work Practice, Human Behavior in the Social Environment, Addictions & Recovery, Intro to Counseling, Basic Counseling Skills, Counseling Psychology.
Associate of Applied Science - Psychology And Sociology
12.2015
Relevant Coursework: Psychology of Personal Adjustment, Sociology of the Family, Social Psychology, Principles of Sociology, Developmental Psychology, Child & Adolescent Development, Psychology of Aging, Human Relations.
Skills
- Filing Experience
- Interoffice Communications
- Verbal and Written Communication
- Admissions Intake
- Client Intakes
- Client Privacy
- Community Service Programs
- Case File Management
- Safety and Risk Assessments
- Application Processes
- Maintain Records
- Coordinate Service Referrals
Timeline
Secretary - First United Methodist Church Of London, KY
03.2020 - Current
Office Manager - Tim Hitt Painting
06.2010 - 11.2019
University of The Cumberlands - Bachelor of Science, Psychology With Minor in Human Services
J Sargeant Reynolds Community College - Associate of Applied Science, Psychology And Sociology
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