Tiffany Parker
Virginia Beach,VA
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
CNA, ADMINISTRATIVE ASSISTANT
Genesis HealthCare
08.2023 - Current
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA
Gifted Hands Health Services
03.2023 - 02.2024
- Facilitated personal hygiene management, feeding and ambulation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Followed directions of licensed nurses to administer medications and treatments.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Senior Claims Representative
Liberty Mutual
02.2022 - 03.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated questionable claims to determine payment authorization.
- Coordinated benefits while applying applicable deductibles.
- Recommended punitive action on fraudulent claims.
- Determined salvage value for total-loss vehicles.
- Assisted customers with setting up rental cars for duration of repairs.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Improved team productivity by providing ongoing training and support to junior claims representatives.
Senior Claims Representative
USAA
11.2018 - 04.2021
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Recommended settlement offers and negotiated payment arrangements.
- Conducted interviews, gathered detailed information and completed field investigations.
- Obtained necessary information to complete proper evaluation of injury claims.
- Reviewed data to verify validity of claims and determine case management actions.
- Completed required investigations on referred files within established timeframes.
- Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
- Maintained a well managed diary.
- Settled total loss claims adhering to specific state laws.
- Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
Customer Service Representative
Allstate
05.2018 - 11.2018
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
Casualty and Property Agent
GEICO, Government Employees Insurance
12.2017 - 04.2018
- Explained coverage options to potential policyholders, answering questions or concerns.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Created or updated records with new policy's or information.
- Verified details with policyholders and requested additional information.
- Assessed policy coverage and pulled contracts for review.
- Added/removed drivers and/or vehicles from policy's while adhering to specific state requirements.
- Left detailed notes after each transaction.
Education
No Degree - Practical Nursing
Wor-Wic Community College
Salisbury, MD05.2025
High School Diploma -
Nandua High School
Onley, VA06.2008
Skills
- Strong interpersonal and communication skills
- Excellent time management skills
- Accurate data entry
- Documentation review
- Documentation and Recordkeeping
- Human Resources Management (HRM)
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Interviewing techniques
- Coverage assessments
- Project Management
Accomplishments
- Led team to achieve metrics, earning recognition from upper management and financial reward.
- Product Sales - Cross-sold services at a rate of 30% or better, upgrading customers to different plans and product packages.
Timeline
CNA, ADMINISTRATIVE ASSISTANT
Genesis HealthCare
08.2023 - Current
CNA
Gifted Hands Health Services
03.2023 - 02.2024
Senior Claims Representative
Liberty Mutual
02.2022 - 03.2023
Senior Claims Representative
USAA
11.2018 - 04.2021
Customer Service Representative
Allstate
05.2018 - 11.2018
Casualty and Property Agent
GEICO, Government Employees Insurance
12.2017 - 04.2018
No Degree - Practical Nursing
Wor-Wic Community College
High School Diploma -
Nandua High School
Similar Profiles
Ashley GrayAshley Gray
Certified Occupational Therapy Assistant at Genesis HealthcareCertified Occupational Therapy Assistant at Genesis Healthcare
Lindsey WilsonLindsey Wilson
Clinical Reimbursement Coordinator at Genesis HealthCareClinical Reimbursement Coordinator at Genesis HealthCare
Cynthia Akers- HallCynthia Akers- Hall
Business Office Manager at Genesis HealthcareBusiness Office Manager at Genesis Healthcare
Barbara Lilly, LSWBarbara Lilly, LSW
Director of Admissions, Hilltop Center at Genesis HealthcareDirector of Admissions, Hilltop Center at Genesis Healthcare
Lori ClauseLori Clause
911 Operations Supervisor at City of Virginia Beach911 Operations Supervisor at City of Virginia Beach