Tiffany Partridge
Springfield,MA
Summary
Strategic and solutions-driven administrative leader with over 17 years of experience supporting executive operations, financial accuracy, and cross-departmental coordination. Proven ability to manage complex retirement, payroll, and compliance processes while improving organizational efficiency and member satisfaction. Trusted to handle confidential information, streamline workflows, train staff, and support high-level decision-making. Known for strengthening communication, resolving issues promptly, and ensuring accuracy in all financial and administrative functions. Ready to contribute at an Assistant Executive Director level with strong leadership, operational oversight, and dedication to organizational excellence.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Hampden County Retirement Board
Springfield, MA
09.2025 - 02.2026
- Support the Executive Director and department leadership in ensuring compliance with state retirement regulations, financial policies, and organizational standards.
- Maintain accurate records for active and inactive members, ensuring precision in contribution data, member files, and retirement eligibility tracking.
- Perform detailed calculations of retirement benefits and payroll deductions, ensuring accurate and timely disbursements.
- Manage monthly payroll administration for 32 towns, ensuring accuracy, compliance, and financial integrity.
- Prepare and update payroll spreadsheets, reports, and internal documents used for executive decision-making.
- Assist in onboarding new members, guiding them through retirement options and ensuring proper documentation and participation.
- Serve as a primary point of contact for member inquiries, providing timely and professional assistance while resolving complex issues.
- Collaborate across departments to support smooth workflow, improved communication, and organizational efficiency.
- Maintain confidential financial and personnel data with strict adherence to regulatory and ethical standards.
- Coordinated meetings and scheduled appointments for board members.
- Provided administrative support to the board during meetings and events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Office Manager
Bob’s Discount Furniture
10.2022 - 09.2025
- Oversaw office operations, employee records, scheduling, and confidential documentation.
- Managed AP/AR reconciliation, budget monitoring, and financial accuracy for store operations.
- Delivered high-level customer service, addressing escalated inquiries through phone, email, or in person.
- Supported store leadership by preparing financial logs, payroll support, and operational reports.
Sales Associate
Bob’s Discount Furniture
06.2018 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Office Manager
Bob’s Discount Furniture
09.2014 - 06.2018
- Managed financial recordkeeping, payroll support, and AP/AR reconciliation.
- Directed daily office operations, scheduling, and meeting coordination.
- Delegated tasks, supported staff performance, and improved workflow efficiency.
Assistant Office Manager
Bob’s Discount Furbiture
08.2010 - 09.2014
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- collections, AP/AR, deposits, and recordkeeping.
Office Associate
Bob’s Discount Furniture
10.2008 - 09.2010
- Handled daily clerical support, incoming/outgoing communication, and document accuracy.
- Maintained business and financial records while supporting executive-level tasks.
Education
Paralegal - Legal Std
Bryant And Stratton College
Getzville, NYSkills
- High-level payroll
- Compliance
- Employee/member onboarding
- Financial reconciliation
- Cross-department support
- Customer service escalation
- Accuracy with sensitive data
- Managing staff
- Handling confidential information
- Oversight of financial records
Scheduling - Operations coordination
- Team supervision
Work History
01-2025
Timeline
Administrative Assistant
Hampden County Retirement Board
09.2025 - 02.2026
Office Manager
Bob’s Discount Furniture
10.2022 - 09.2025
Sales Associate
Bob’s Discount Furniture
06.2018 - 10.2022
Office Manager
Bob’s Discount Furniture
09.2014 - 06.2018
Assistant Office Manager
Bob’s Discount Furbiture
08.2010 - 09.2014
Office Associate
Bob’s Discount Furniture
10.2008 - 09.2010
Paralegal - Legal Std
Bryant And Stratton College