TIFFANY PATTERSON
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Union Representative
1199C
Philadelphia , PA
09.2018 - Current
- Responsible for well-being, best interests, and welfare of over 1000 employees
- Reduce grievances and arbitration needs by educating front line managers on techniques for enhancing interactions between labor and leadership
- Research and write contracts, agreements and proposals and spearhead negotiation of collective bargaining agreements as company representative
- Complete in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies
- Ensure compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Manage financial resources responsibly to ensure funds were allocated appropriately across various programs within the organization''s budgetary constraints.
- Mentor new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Participate in labor-management meetings to discuss labor issues.
- Spearheaded negotiation of union contracts as company representative.
Sales Associate
Saks OFF 5TH
Philadelphia, PA
01.2021 - 04.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Senior Human Resources Coordinator
Sunoco
Newtown Square, Pennsylvania
05.2016 - 09.2018
- Updated new employee orientation guide and assisted with on-boarding process of all new hires
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Maintained human resources information system and kept employee files up to date and accurate
- Partnered with senior leadership to strategically align HR initiatives and goals with broader organizational objectives, resulting in a more cohesive and effective workforce.
Client Advisor
Neiman Marcus Group
Philadelphia, PA
04.2011 - 01.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales and boosted profits, applying proactive management strategies
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
Manager
Victoria's Secret
Philadelphia, Pennsylvania
06.2007 - 04.2011
- Led team of 15-20 employees
- Optimized performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recruited and hired top performers to add talent and value to department
Education
Associate of Science - Business
Community College of Philadelphia
Philadelphia, PA05.2024
Skills
- Extremely detail-oriented
- Strong time management skills
- Conflict Resolution
- Negotiation Tactics
- Relationship Building
- Drafting and Administering Contracts
- Employee Development
- Administering Disciplinary Procedures
Timeline
Sales Associate
Saks OFF 5TH
01.2021 - 04.2022
Union Representative
1199C
09.2018 - Current
Senior Human Resources Coordinator
Sunoco
05.2016 - 09.2018
Client Advisor
Neiman Marcus Group
04.2011 - 01.2018
Manager
Victoria's Secret
06.2007 - 04.2011
Associate of Science - Business
Community College of Philadelphia