Tiffany Patterson
Murrieta,California
Summary
Experienced professional transitioning back to traditional employment. Offering an extensive history of combined experience supporting customers, students, military service members, and healthcare beneficiaries, in high-volume, service-driven environments. My key strengths strengths in customer relationship management, case resolution, documentation, cross-functional coordination, compliance, and remote customer support afforded me the ability to manage complex inquiries with professionalism, empathy, accuracy, and consistent follow-through.
Overview
23
23
years of professional experience
Work History
Military Enrollment Advisor III
Bridgepoint Education
San Diego, CA
05.2010 - 06.2018
- Guided prospective military-affiliated students through the full enrollment lifecycle, including program selection, admissions requirements, documentation, tuition assistance, and enrollment completion.
- Managed a high-volume pipeline of prospective students through consistent outreach, needs assessment, follow-up, and individualized enrollment support.
- Explained institutional policies, military education benefits, tuition assistance requirements, enrollment procedures, and administrative processes in clear, customer-focused language.
- Identified barriers affecting enrollment and worked with students and internal departments to resolve documentation, eligibility, administrative, and onboarding issues.
- Developed targeted outreach and engagement strategies to increase awareness of educational programs and strengthen military student enrollment.
- Maintained detailed and accurate student records, communications, activities, and enrollment status within internal CRM and student management systems.
- Coordinated with admissions, financial services, academic departments, and other internal teams to facilitate enrollment and administrative processes.
- Ensured student interactions and documentation aligned with institutional policies, procedures, and applicable compliance requirements.
- Built relationships with prospective students through consultative advising, active listening, timely communication, and consistent follow-through.
- Supported students throughout complex decision-making processes while balancing individual needs, institutional requirements, and enrollment objectives.
Service Representative II
Automobile Club of Southern California (AAA)
San Diego County, CA
04.2007 - 03.2009
- Provided high-volume customer support to AAA members experiencing roadside emergencies and other time-sensitive service needs.
- Assessed customer situations, identified appropriate service solutions, and coordinated dispatch activities with field service providers.
- Used geographic and service information to facilitate timely roadside assistance and communicate accurate updates to members.
- Managed escalated and emotionally sensitive customer interactions while maintaining calm, professional, and solutions-focused communication.
- Documented member interactions, service requests, and resolution details accurately within internal systems.
- Coordinated between customers, dispatch operations, and service providers to resolve delays and service disruptions.
- Strengthened customer retention and satisfaction through responsive communication, problem resolution, and service recovery.
Beneficiary Services Representative
Humana Military Healthcare Services
Greater Corpus Christi Area, TX
11.2003 - 03.2005
- Provided enrollment, benefits, claims, and administrative support to active-duty service members, retirees, veterans, and military dependents through a TRICARE Service Center.
- Educated beneficiaries regarding TRICARE healthcare benefits, eligibility, enrollment procedures, coverage requirements, policy updates, and Military Treatment Facility processes.
- Researched beneficiary accounts and responded to questions regarding claims, healthcare services, enrollment status, and administrative requirements.
- Assisted beneficiaries in navigating complex healthcare benefit processes and identifying appropriate resources for resolution.
- Maintained accurate account documentation and records while adhering to federal privacy, confidentiality, and information-handling requirements.
- Communicated complex healthcare and benefits information in clear, understandable language to beneficiaries with varying levels of familiarity with TRICARE.
- Coordinated with internal resources and healthcare-related departments to facilitate resolution of beneficiary concerns.
Independent Contractor / Customer Operations Specialist
Maplebear Inc. (Instacart)
Murrieta, CA
02.2020 - Current
- Completed 9,500+ customer orders while maintaining a 4.99/5.00 customer satisfaction rating in a high-volume, independently managed service environment.
- Manage the complete customer order lifecycle, including order acceptance, product fulfillment, customer communication, issue resolution, transaction accuracy, and final delivery.
- Resolve inventory shortages, substitutions, order discrepancies, delivery complications, and customer concerns through real-time communication and independent decision-making.
- Prioritize multiple time-sensitive assignments while maintaining accuracy, service standards, and customer expectations.
- Use mobile applications, digital communication tools, navigation technology, and platform-based workflows to manage daily operations.
- Maintain detailed attention to order accuracy, customer preferences, delivery requirements, and service documentation.
- Demonstrate self-management, adaptability, reliability, and customer relationship skills within a performance-driven environment.
IHSS Caregiver
Private Residence
San Diego, CA
08.2026 - Current
- Full-time family caregiving responsibilities during a planned career transition period.
- Coordinated appointments, schedules, healthcare-related activities, documentation, transportation, and day-to-day administrative needs.
- Maintained organized records and communicated with healthcare and service providers regarding scheduling and care coordination.
Education
Master of Arts (M.A.) - Organizational Management
Ashford University
San Diego, CA01-2014
Bachelor of Arts (B.A.) - Organizational Management
Ashford University
San Diego, CA01-2012
Skills
- Enrollment management
- Military student advising
- Tuition assistance and benefits
- Customer support
- Retention strategies
- Case management
- Admissions support
- Account management
- CRM oversight
- Data accuracy
- Policy compliance
- Cross-functional collaboration
- Workflow optimization
- Relationship management
- Customer Relationship Management
- Educational advising
Additional Information
- Extensive experience supporting military service members, veterans, military families, students, healthcare beneficiaries, and consumers.
- Background working in remote, customer-facing, highly regulated, and performance-driven environments.
- Experienced in managing confidential information, detailed documentation, complex customer inquiries, and multi-step administrative processes.
- Strong written and verbal communication, problem-solving, organization, relationship management, and customer service skills.
- Graduate-level education in organizational management with transferable knowledge applicable to healthcare administration, higher education, enrollment operations, customer success, and administrative support.
Timeline
IHSS Caregiver
Private Residence
08.2026 - Current
Independent Contractor / Customer Operations Specialist
Maplebear Inc. (Instacart)
02.2020 - Current
Military Enrollment Advisor III
Bridgepoint Education
05.2010 - 06.2018
Service Representative II
Automobile Club of Southern California (AAA)
04.2007 - 03.2009
Beneficiary Services Representative
Humana Military Healthcare Services
11.2003 - 03.2005
Master of Arts (M.A.) - Organizational Management
Ashford University
Bachelor of Arts (B.A.) - Organizational Management
Ashford University