Summary
Overview
Work History
Education
Skills
Languages
Timeline
Community Service
Generic

Tiffany Perez

Brooklyn

Summary

Dedicated and detail-oriented Registration Specialist and Patient Care Coordinator with 6+ years of experience in healthcare administration, patient intake, and front-office operations. Proven ability to deliver compassionate, patient-centered service while ensuring accurate registration, insurance verification, and compliance with HIPAA standards. Skilled in coordinating care between departments, scheduling appointments, managing medical records, and streamlining administrative workflows. Adept at using EMR/EHR systems, handling high-volume environments, and maintaining professionalism under pressure. Committed to enhancing the patient experience and supporting seamless clinical operations.

Overview

6
6
years of professional experience

Work History

Registration Specialist

Atrium Healthcare
01.2025 - Current


  • Complete registration and intake processes accurately and efficiently
  • Verify employment verification for applicants
  • Input and update personal and demographic information into electronic databases
  • Provide translation or interpretation services to bridge communication gaps between clients and staff
  • Provide regular coaching and mentorship to support individual and team development.
  • Train new hires and cross train existing staff on registration procedures from A-Z. Including system use, compliance protocols, and customer service expectations.
  • Help resolve registration errors, delays, or complex issues requiring escalated attention.
  • Participate in team meetings, giving feedback on areas of improvement and representing staff concerns.
  • Trained new team members on registration protocols and electronic health record systems for improved onboarding.

Office Manager

FCM CLINIC
06.2023 - 10.2024
  • Supervised daily operations and administrative staff in a high-traffic clinic, focusing on streamlining processes for smoother patient flow.
  • Trained, coached, and supported a team of 10+ administrative staff, improving overall clinic efficiency and patient care delivery.
  • Designed and implemented feedback channels to gather patient input, resulting in a 25% increase in positive feedback on patient services.
  • Collaborated with clinical staff to identify and address gaps in patient support, refining policies to meet healthcare standards and enhance the patient experience.

Medical Coordinator

Radiology Imaging Healthcare Center
01.2020 - 05.2022
  • Facilitated patient scheduling for high-demand services, coordinating with multiple departments to ensure timely and efficient care.
  • Managed patient records and medical histories, adhering to HIPAA regulations and improving information accuracy across teams.
  • Verified insurance eligibility, processed authorizations, and addressed billing inquiries, reducing processing time and improving patient satisfaction.
  • Played a key role in implementing electronic health record updates, training staff on new processes that led to a 20% efficiency boost in patient management.

Education

High School -

Williamsburg Charter HS
Brooklyn, NY
01.2017

Skills

  • Patient Coordination: Appointment scheduling, patient follow-ups, records management, and care coordination
  • Administrative Management: Task prioritization, office logistics, documentation, and team oversight
  • Healthcare Communication: Patient relations, insurance verification, conflict resolution, and cross-functional collaboration
  • Process Improvement: Workflow optimization, patient satisfaction initiatives, and compliance with healthcare regulations
  • Policy & Compliance Knowledge: Familiar with HIPAA, data privacy laws, and internal compliance standards for secure handling of client information

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Registration Specialist

Atrium Healthcare
01.2025 - Current

Office Manager

FCM CLINIC
06.2023 - 10.2024

Medical Coordinator

Radiology Imaging Healthcare Center
01.2020 - 05.2022

High School -

Williamsburg Charter HS

Community Service

Volunteer, Health Awareness Events – Participated in community health events, providing information and support to improve public awareness of healthcare resources., Patient Advocacy Group Member – Engaged with local organizations to support patients navigating healthcare services and improve access to resources.

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