Summary
Overview
Work History
Education
Certification
Timeline
Generic
Tiffany Peterson

Tiffany Peterson

Summary

Organizational leader with 10 years of Property, Total Loss, and Injury claims experience with a proven record of developing leaders, leading cross-functional initiatives, and driving measurable operational improvements. Passionate about developing leaders, improving customer outcomes, and building high-performing teams through accountability, collaboration, and continuous improvement.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Claims Team Manager - Injury

State Farm Insurance
08.2025 - Current
  • Established the division’s Property Damage SPOC program after identifying gaps in property damage process understanding. Designed quarterly training, recruited and developed a team of 17-20 Claim Specialists, and provided support and performance insights across approximately 55 teams. Improved Select Service utilization by 10.3% and reduced 45+ day rentals by 20.4%.
  • Developed division reporting and early intervention processes through the Quality Pillar to enable proactive litigation plan adherence and intervene before missed deadlines, increasing compliance by 12.5% within six months to 93.4% in one area and by 10.6% improvement to 81.5% in another.
  • Designed and led first-line leader upskilling to standardize expectations regarding file documentation within the division, reducing unneccessary file notes between claim handlers by 19.4%.
  • Leads a hybrid general service, litigation, and specialization team by balancing employee technical development, operational execution, and customer-focused outcomes while adapting to changing enterprise priorities.

Claims Team Manager - Total Loss

State Farm
11.2023 - 08.2025
  • Led expense reduction initiatives focused on storage mitigation, staffing, and title issues through the Expense Pillar. Partnered in the implementation of the storage mitigation tool and created and delivered multiple upskillingsessions for managers and claim handlers contributing to a $46 million annualized storage cost savings from March to December 2024.
  • Created clarity around the customer digital experience by partnering with leaders across multiple claim segments to design and deliver enterprise presentations to 1500+ leaders, empowering managers to confidently support digital technology adoption. Chosen as the featured presenter for the on-demand training to drive consistent enterprise messaging.
  • Coached and influenced first-line leaders through standardizing accountability and measurement of owner retention and repairabilityprocesses across 250+ teams, reducing returns to the Total Loss segment by 20%, and eliminating approximately 10 days of additional handling time for affected customers.

Claims Team Manager - Express

State Farm Insurance
07.2022 - 11.2023
  • Developed and led a high-performing team through training, coaching, and targeted performance management to achieve quality and efficiency results at 107% above the section average.
  • Served as the Quality SPOC for the section and division, designing and facilitating new Team Manager onboarding and technical training.
  • Partnered with the Division Claim Manager and Estimatics Section Managers to lead agent presentations to strengthen agency and claims collaboration.
  • Developed a file documentation strategy to increase Section claim closures by 167% over the Division average.

Property Claim Specialist - Tier 2

State Farm Insurance
10.2019 - 07.2022
  • Mentored new and tenured peers to improve claim handling quality and efficiencies resulting in a sustained 30% inventory reduction.
  • Led the Property Tier 2 Quality Handling Survey to identify trends and opportunities to improve quality performance.
  • Managed complex litigation strategy for the section in partnership with legal counsel.

Property Claim Specialist - Tier 1

State Farm Insurance
08.2017 - 10.2019
  • Investigated complex liability and coverage question scenarios to resolve claims.
  • Mentored new-to-role Claim Specialists to develop independence and problem-solving skills.
  • Collaborated with leadership on difficult resolution claims and situations.

Claim Associate - Express

State Farm Insurance
04.2016 - 08.2017
  • Investigated low complexity, high volume claims to facilitate swift claim resolution.
  • Developed new to role Claim Associates as a leader within the Bridge program.

Education

Master's Degree - Legal Studies

Arizona State University
Tempe, AZ
05-2027

Bachelor of Arts - International Studies

Loyola University Chicago
Chicago, IL
05-2015

Certification

  • CPCU (The Institutes) | November 2022
  • AINS (The Institutes) | August 2023
  • AIC (The Institutes) | November 2023

Timeline

Claims Team Manager - Injury

State Farm Insurance
08.2025 - Current

Claims Team Manager - Total Loss

State Farm
11.2023 - 08.2025

Claims Team Manager - Express

State Farm Insurance
07.2022 - 11.2023

Property Claim Specialist - Tier 2

State Farm Insurance
10.2019 - 07.2022

Property Claim Specialist - Tier 1

State Farm Insurance
08.2017 - 10.2019

Claim Associate - Express

State Farm Insurance
04.2016 - 08.2017

Master's Degree - Legal Studies

Arizona State University

Bachelor of Arts - International Studies

Loyola University Chicago

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Tiffany Peterson