Jordan Ramsey
Charlotte,,NC
Summary
Results-driven claims professional with multiple years of management experience. Known for developing high-performing teams and fostering a culture of growth while consistently achieving performance objectives. Ready to leverage leadership skills to drive impactful results.
Overview
11
11
years of professional experience
Work History
Bodily Injury Claims Manager
National General Insurance
Charlotte, NC
07.2024 - Current
- Managed a team of bodily injury adjusters to achieve high performance and maintain quality standards.
- Empowered team members by enhancing decision-making capabilities.
- Managed all aspects of conditional or stipulated demands effectively.
- Facilitated North Carolina Roundtable discussions with senior management and in-house counsel.
Material Damage Claims Manager
National General Insurance
Charlotte, NC
11.2022 - 07.2024
- Played a key role in launching the Charlotte office, which has now expanded to over 130 representatives and leaders.
- Develop and coach adjusters to enhance their skills, drive performance improvement, and consistently meet or exceed KPIs.
- Oversaw daily policy and claims issues, providing support for complex claims matters.
Bodily Injury Claims Adjuster
National General Insurance
Winston-Salem, NC
06.2018 - 11.2022
- Handled unrepresented and attorney-represented bodily injury claims, across North Carolina, South Carolina and Virginia, achieving timely resolutions and settlements while effectively managing time-sensitive and policy-limit demands.
- Served as a mentor to new representatives in the casualty division, supporting their development and success.
- Helped pilot the launch of updated Epic claims system.
Material Damage Claims Adjuster
National General Insurance
Winston Salem, NC
04.2017 - 06.2018
- Executed timely coverage and liability investigations for evaluating material damage claims.
- Delivered high-quality results while providing exceptional customer service.
- Served as a mentor to new hires within the division.
Baseball Player
Cincinnati Reds Baseball
06.2015 - 04.2017
- Drafted in the 7th round out of UNC-Wilmington. Played two years in the Reds organization for teams in Arizona, Montana, and Ohio.
- Assisted with special needs children in the Miracle League
Education
Bachelor of Science - Business - Finance
UNC Wilmington
05-2015
Skills
- Claims management
- Effective communication
- Customer service excellence
- Risk assessment and mitigation
- Negotiation strategies
- Policy analysis
Accomplishments
Five Time Dean's List Recipient
Timeline
Bodily Injury Claims Manager
National General Insurance
07.2024 - Current
Material Damage Claims Manager
National General Insurance
11.2022 - 07.2024
Bodily Injury Claims Adjuster
National General Insurance
06.2018 - 11.2022
Material Damage Claims Adjuster
National General Insurance
04.2017 - 06.2018
Baseball Player
Cincinnati Reds Baseball
06.2015 - 04.2017
Bachelor of Science - Business - Finance
UNC Wilmington