ISAMAR SANCHEZ
San Diego,CA
Work Preference
Summary
Dynamic claims professional with extensive experience at GEICO, excelling in bodily injury negotiations and liability assessments. Proven track record in achieving favorable settlements while ensuring compliance and enhancing customer satisfaction. Strong leadership and critical thinking skills drive effective team management and problem resolution in high-pressure environments.
Overview
1
1
Language
18
18
years of professional experience
Work History
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
San Diego, California
2022.04 - Current
- Evaluated bodily injury claims to determine validity and optimal settlement amounts.
- Negotiated favorable settlements with claimants and legal representatives to reach mutually beneficial agreements.
- Analyzed liability issues in bodily injury claims to facilitate accurate resolution.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Investigated accident details by interviewing involved parties and reviewing reports.
- Delivered high-quality work that met qualification standards.
Liability Claims Adjuster
GEICO, Government Employees Insurance
San Diego, California
2020.10 - 2021.09
- Investigated liability claims to determine the extent of the insurance company's responsibility for payment.
- Evaluated liability claims to establish coverage and settlement amounts.
- Reviewed company policies to ensure compliance with state regulations for liability coverage.
- Gathered information from third parties to assess claim acceptability.
- Analyzed accident reports and police statements for claim validity.
Claims Service Representative
GEICO, Government Employees Insurance
San Diego, California
2016.03 - 2020.10
- Processed insurance claims for diverse policyholders efficiently and accurately.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Resolved issues for claimants, providers, and clients regarding claims to ensure timely support and satisfaction.
- Assessed claim validity and investigated discrepancies.
- Evaluated insurance policy provisions to determine claim coverage and eligibility, enhancing decision-making accuracy.
- Compiled statements of loss to clearly outline payments, policy coverages, and damages for effective claim processing.
- Assisted in training new representatives on claims processing protocols and systems.
Store General Manager
Papa John's Pizza
San Diego, California
2009.01 - 2016.03
- Managed daily operations of high-volume pizza store, ensuring smooth workflow and customer satisfaction.
- Monitored store operations including inventory control, budgeting, pricing and merchandising.
- Implemented inventory control procedures for food and supplies.
- Managed staff schedules and ensured adequate coverage.
- Trained and developed team members in customer service standards, enhancing overall guest experience.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Starting position cashier, promoted to Shift Manager then to General Manager in 2011.
- Certified employees in food handling procedures according to state regulations. allowing me to certify all my employees in Food Handling procedures in California
Education
High School Diploma -
Herbert Hoover High School
San Diego, CA2008-06
Skills
- Claims management
- Liability assessment
- Bodily injury negotiations
- Insurance policy coverage knowledge
- Medical documentation review
- Claims investigation
- Settlement strategies
- Claims software proficiency
- Compliance auditing
- Critical thinking
- Problem solving
- Situation management
- Team leadership
- Leadership skills
- Customer service
Languages
Spanish
Professional
Accomplishments
- Achieved Features YTD 2021 4.8 rating, YTD 2022 3.8 rating, YTD 2023 4 rating, YTD 2024 3
rating, YTD 2025 3 rating - Achieved Elite Status for the 1st and 2nd Quarters in 2017
• In April 2017 I ranked #1 in MTD with an overall rating of 4.85 for the month - Achieved Elite Status for 1st and 2nd Quarters of 2020
• Received a Hero of the Quarter Nomination for the 2nd quarter of 2020 - Achieved Chairman’s Bronze Award 2020
- Successfully completed CSR training with an overall ranking of 5.0
Timeline
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
2022.04 - Current
Liability Claims Adjuster
GEICO, Government Employees Insurance
2020.10 - 2021.09
Claims Service Representative
GEICO, Government Employees Insurance
2016.03 - 2020.10
Store General Manager
Papa John's Pizza
2009.01 - 2016.03
High School Diploma -
Herbert Hoover High School