Daniella Sarabia
Mesa ,AZ
Summary
Dynamic Bodily Injury Claims Adjuster with extensive experience at Progressive Insurance, excelling in settlement negotiation and relationship building. Proven track record of effectively managing complex claims and enhancing customer satisfaction through critical thinking and effective communication. Adept at navigating regulatory compliance to achieve favorable outcomes in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Bodily Injury Claims Adjuster
Progressive Insurance
01.2023 - Current
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
Claims Specialist
Allstate Insurance Co
01.2009 - 11.2022
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
EVS Associate
Banner Healthcare
05.2020 - 12.2020
- Adapted to changing priorities and schedules, demonstrating resilience and flexibility in a dynamic healthcare environment.
- Facilitated smooth transitions between shifts by thoroughly documenting completed tasks and any outstanding issues requiring attention.
- Enhanced patient satisfaction by maintaining a clean and safe environment in all areas of the facility.
- Improved workspace organization with thorough cleaning and proper waste disposal practices.
Education
Bachelor - Educational Psychology
Grand Canyon University
Phoenix, AZ05.2019
Skills
- Claims management
- Settlement negotiation
- Case presentation
- Regulatory compliance
- Customer service
- Conflict resolution
- Relationship building
- Critical thinking
- Time management
- Detail orientation
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Bodily Injury Claims Adjuster
Progressive Insurance
01.2023 - Current
EVS Associate
Banner Healthcare
05.2020 - 12.2020
Claims Specialist
Allstate Insurance Co
01.2009 - 11.2022
Bachelor - Educational Psychology
Grand Canyon University
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