Ethan Koch
Tucson,AZ
Summary
Customer service and insurance claims expert with over 11 years of experience in dynamic, high-volume settings. Achieved top 0.5% performance ranking at Geico through exceptional self-motivation and productivity. Proven ability to manage complex claims while balancing state regulations and individual claimant needs for effective case negotiation.
Overview
11
11
years of professional experience
Work History
Bodily Injury Claims Adjuster
Government Employees Insurance Company
Tucson, AZ
08.2024 - Current
- Cultivated intimate relationships with claimants to understand their situations and injuries, enabling fair claim evaluation.
- Used customer service skills to address concerns of upset claimants, enhancing their experience post-accident.
- Applied knowledge of each state's policies and regulations to manage thousands of complex claims securely.
- Ranked among top 0.5% of company performers through effective time management and self-motivation.
Event Coordinator
Red Diamond Events LLC
Tucson, AZ
08.2015 - 08.2024
- Managed teams of diverse individuals fostering a culture of exceptional customer care and efficient work ethic
- Coordinated events ranging from intimate backyard parties to large-scale celebrity weddings, overseeing all aspects from inception to completion
- Ensured availability for customers to address any concerns throughout an event promptly, often handling such concerns late into the night
Team Member
Whole Foods Market Inc
Tucson, AZ
07.2021 - 07.2023
- Explored multiple fields within the Whole Foods atmosphere; excelling in butchery, grocery, produce, and bartending/serving
- Provided exceptional service to thousands of customers, always ensuring a positive experience in each department
Education
High School Diploma -
Sahuaro High School
Tucson, AZ05-2017
Skills
- Claims management
- Regulatory compliance
- Risk assessment
- Client relations
- Conflict resolution
- Team leadership
- Communication skills
- Attention to detail
Timeline
Bodily Injury Claims Adjuster
Government Employees Insurance Company
08.2024 - Current
Team Member
Whole Foods Market Inc
07.2021 - 07.2023
Event Coordinator
Red Diamond Events LLC
08.2015 - 08.2024
High School Diploma -
Sahuaro High School