Anna Justice
Portland,OR
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Bodily Injury Claims Adjuster
State Farm
Plano, TX
03.2024 - 07.2024
- Evaluated bodily injury claims to determine validity and coverage.
- Reviewed medical documentation to assess treatment and costs.
- Managed claims for customers and other adjusters.
- Streamlined the claims process for all parties involved
- Facilitated communication with third-party companies to ensure claim resolution.
- Clarified insurance process for customers and third-party vendors to enhance understanding.
- Assisted senior adjusters during high-volume periods to ensure timely claims processing.
- Documented findings and maintained accurate claim records.
Auto Claims Adjuster
GEICO
Poway, CA
07.2021 - 01.2024
- Consistently performed in the top 10% of customer surveys.
- Consistently performed in the top 20% of adjusters nationally by company standards.
- Reviewed police reports to enhance accuracy of claim investigations.
- Conducted interviews with claimants, witnesses, and professionals to compile comprehensive claim information.
- Gathered necessary documentation and details from policyholders to facilitate timely claim resolution.
- Advised clients on coverage options and claim processes effectively.
- Maintained up-to-date knowledge of industry regulations and company standards.
- Earned multiple merit raises, the most recent of which was an 18% increase based on performance.
- Served as a resource for fellow adjusters by providing guidance and sharing expertise.
Assistant Manager
FedEx Office
San Marcos, CA
01.2019 - 07.2021
- Cultivated relationships with high-profile clients including Kaiser Permanente, Cal State San Marcos, and national restaurant brands like Yardhouse, Outback, and Broken Yolk to enhance client loyalty.
- Managed shipping and printing accounts for individual and business clients, ensuring timely delivery and satisfaction.
- Facilitated communication among consultants, management, and customers to effectively address client demands and improve service delivery.
- Oversaw inventory levels and managed retail stock in the store.
- Managed record keeping for both store financial and client account documentation.
- Trained new consultants on store procedures and company software, including POS and bidding systems.
Education
Bachelor of Arts - English
Portland Community College
Portland, OR04-2026
Skills
- Claims management
- Claims assessment
- Documentation review
- Customer service
- Critical thinking
- Problem analysis
- Effective communication
- Negotiation techniques
- Detail orientation
- Microsoft Office
- Time management
Timeline
Bodily Injury Claims Adjuster
State Farm
03.2024 - 07.2024
Auto Claims Adjuster
GEICO
07.2021 - 01.2024
Assistant Manager
FedEx Office
01.2019 - 07.2021
Bachelor of Arts - English
Portland Community College