Tiffany Poplin
Maryville,TN
Summary
I have done both healthcare and customer service, I have a passion for helping others and making sure to brighten everyone's day. I am committed to helping keep my community in every way possible to make sure everyone has a healthy living situation. Also i volunteered at Alcoa Elementary thru 2021-2022, Committed assistant teacher volunteer with relevant experience in classroom management, curriculum development and student engagement. Strengths include adaptability, patience, and creativity. Proven ability to contribute to learning environments that foster student growth and success. Impactful contributions have improved overall educational experiences, benefiting both students and teaching teams alike. Sympathetic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors. Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Overview
17
17
years of professional experience
Work History
Private Caregiver (Volunteer)
Jodie Cagle
Sevierville, Tennessee
08.2021 - 08.2024
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained clean and well-organized environment for client happiness and safety.
Caregiver
Silver Angel
Kodak, Tennessee
02.2024 - 05.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Mixologist/Server
Applebee's Neighborhood Grill & Bar
Knoxville, Tennessee
02.2017 - 07.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Maintained an organized and clean bar area.
- Conducted inventory of supplies and restocked as needed.
- Followed proper cash handling procedures when closing out tabs or cashing out customers.
- Ensured compliance with all health department regulations related to the serving of alcohol.
- Checked identification of patrons to verify age requirements for purchasing alcohol.
- Kept up to date on current industry trends and news.
- Handled complaints from guests in a professional manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Call Center Sales Representative
DialAmerica
Knoxville, Tennessee
02.2015 - 07.2017
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Made outbound sales calls to potential customers to promote products and services.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Utilized a computer system to track customer accounts and update order information.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Handled escalated customer service issues professionally and efficiently.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Maintained records of customer interactions, transactions, comments, and complaints.
Mixologist/Restaurant Server
Soccer Taco
Maryville & Knoxville, Tennessee
02.2011 - 05.2015
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Maintained an organized and clean bar area.
- Ensured compliance with all health department regulations related to the serving of alcohol.
- Followed proper cash handling procedures when closing out tabs or cashing out customers.
- Checked identification of patrons to verify age requirements for purchasing alcohol.
- Handled complaints from guests in a professional manner.
Collections Agent
GC Services
Knoxville, Tennessee
02.2009 - 03.2012
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Provided guidance on legal matters concerning collection procedures.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Resolved complex issues that arose during the collections process.
Restaurant Hostess
Ruby Tuesday
Alcoa, Tennessee
07.2007 - 02.2009
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
Education
CNA (licenses Expired) - CNA
Shannondale
Knoxville, TN01-2010
CPR (Expired) - CPR
Shannondale
Knoxville, TN01-2010
GED -
Pellissippi State Community College
Knoxville, TN09-2009
Skills
- Progress Documentation
- Community activities
- Quality program protocols
- Case management experience
- Client documentation
- Care plan assessment
Affiliations
Volunteered at Alcoa City School in Mrs.Richardson and Ms.Breeden classrooms from 2021-2022
References
References available upon request.
Timeline
Caregiver
Silver Angel
02.2024 - 05.2024
Private Caregiver (Volunteer)
Jodie Cagle
08.2021 - 08.2024
Mixologist/Server
Applebee's Neighborhood Grill & Bar
02.2017 - 07.2020
Call Center Sales Representative
DialAmerica
02.2015 - 07.2017
Mixologist/Restaurant Server
Soccer Taco
02.2011 - 05.2015
Collections Agent
GC Services
02.2009 - 03.2012
Restaurant Hostess
Ruby Tuesday
07.2007 - 02.2009
CNA (licenses Expired) - CNA
Shannondale
CPR (Expired) - CPR
Shannondale
GED -
Pellissippi State Community College