Tiffany Powell

• Over see all operations for a 10 room spa and salon in a AAA-four diamond 151 room luxury Hotel.
• Lead and develop a team of 25 employees that generate 2 mil per year in revenue.
• Received award for top profit generation in our portfolio of hotels.
• Awarded "Best Spa" in our county.
• Created and implemented new service, training programs and standard operational procedures to ensure consistency, productivity and efficiency through out the spa.
• Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
• Implemented procedural changes in spa operations that led to a 10% increase in room utilization and a $200,000 increase in revenue generation.
• Implemented inventory management system to improve controls and decrease expenses.

• Managed Balinese style ocean front open air facility located within the luxury 777-guestroom Pacific Islands Club property. The spa featured 14 treatment rooms, Jacuzzi, sauna, retail shop and yoga pavilion.
• Reduced the spa's monthly turn away business by $14,000 within the first 90 days of employment.
• Created and adhered to the spas annual budget successfully achieving sales goals that increased profitability.
• Created monthly financial reports, monitoring the spa P&L an key performance indicators.
• Demonstrated problem solving and decision-making skills to decrease relocation expenses from off island hires by 60% within the first year.
• Assisted the sales and marketing team in reworking the spa menu in 4 different languages.
• Assisted in hotel evacuation during emergency situation.
• Assisted hotel thru preparation and recovery from cat 2 hurricane while ensuring the safety of associates and guests.
• Promoted the hotel and spa thru in person communications with local concierge and tourism boards.
• Supervised day to day operations to meet business objectives including the yoga and spa international intern programs.
• Provided hands on training for all spa employees in spa treatment protocols and spa reception operations.
• Implemented the spa’s Total Quality Experience program and spa guest survey which led to marked Improvement in guest satisfaction and loyalty.
• Trained staff in job responsibilities, performance expectations, client service standards, and corporate policies and guidelines to maintain consistency in service.
• Conducted monthly team meetings as well as actively participated in bimonthly safety committee and sales and marketing meetings.
• Coordinated facility schedules, inventoried products and ordered new supplies to maximize usage and efficiency through proficient use of Microsoft Office and spa software.
• Submitted accurate hourly, commission and tip totals to accounting on a weekly basis.
• Monitored operations to ensure compliance with applicable health, safety, and hygiene standards.
• Worked to promote social responsibility through The Road Adoption Program and Assisted in the fundraising of over $20,000 annually for Guam Cancer Care through the PIC Cares.

Committee

• Promoted sports tourism on Guam by volunteering for the Guam International Marathon & Koko Road Race.

• Oversaw pre and post opening spa operations for a new luxury resort and spa with 35 beach villas and 6 individual spa guest suites situated over a lily-covered lagoon including a nail salon, retail shop, outdoor pool, fitness center and yoga studio.
• Interviewed and successfully trained spa personnel for the positions of spa reception, massage therapist, esthetician and nail technician which led to many five-star reviews from high-end resort guests and residential clientele.
• Developed and implemented the spa’s standard operating procedures and treatment guidelines to effectively maintain a consistent high level of guest service and satisfaction.
• Received and strategically displayed the opening orders of spa equipment, treatment supplies and retail items
• Established relationships with vendors and organized educator led trainings to improve product knowledge and sales skills.
• Collaborated efficiently with the engineering department to ensure hotel standards were met before the grand opening.
• Participated in daily meetings with department heads to ensure adequate communication between departments.
• Sourced and ordered uniforms for all hotel departments.
• Prepared bi-monthly team schedule and payroll in a timely manor.
• Trained staff in spa body treatments and advanced massage techniques.
• Collaborated with the marketing department to not only promote, but to uphold the vision and overall brand of the spa.

• Opened, designed, renovated for expansion and operated a five-treatment room plus nail salon facility that offered Hawaiian inspired treatments and retail products.
• Developed signature treatments with local made on Maui products to develop the spa's brand and vision.
• Implemented marketing strategies Increasing annual revenue from $72,000 to $325,000 which enabled me to renovate, expand and eventually sell the business.
• Increased average ticket with the implementation of add on services.
• Implemented Inventory controls and sourced cost effective yet quality back bar and retail products.
• Effectively managed all aspects of marketing and human resource responsibilities.
• Ran daily, weekly, and monthly financial reports using spa software and Quick Books programs to measure productivity and progress.
• Implemented strategies to boost market share, multiply client leads by creating and consistently monitoring the effectiveness of the spas' marketing strategies as well as the development and updating of the spa website and social media outlets.
• Hosted events to draw in new clientele and engage current clients.
• Developed spa menu, pricing structure and SOP’s for all spa departments as well as provided training in product knowledge and treatment procedures to ensure company standards and guest expectations were met.
• Hired, trained and retained top talent leading to high guest satisfaction and increased sales thru word of mouth advertising.
• Developed a coexisting out call service to provide spa services to hotel guests and luxury home rental clients through out the island.
• Maintained confidentiality agreements when working with well known high-end clientele.
• Maintained employee files including hiring, performance reviews, disciplinary actions, and client comment cards.
• Engaged in local community events to promote the spa and our service offerings.